TECH SOLUTIONS SPECIALIST

Stanford Health Care • Stanford, CA

9d • $41 - $53 • Onsite

About The Position

The Technical Solutions Specialist provides technical support and troubleshooting for Windows and Mac desktop environments and mobile devices, ensuring systems function efficiently and users have a seamless computing experience. The role provides onsite support to Stanford Health Care end users and networking equipment in the San Francisco Bay Area, including installation, configuration, repair, and maintenance of end-user and network devices. It also coordinates OEM parts or maintenance as needed and resolves incidents in collaboration with the SHC Service Desk and desktop engineering teams.

The specialist supports desktop and mobile systems, performs basic onsite network troubleshooting, manages technology asset records and audits, and helps maintain compliance with SHC standards and corrective-action processes. The role also supports inpatient telemedicine and audiovisual equipment, provides technical support for special events, and may participate in an after-hours or weekend on-call rotation depending on location. It includes helping design and deploy AI-driven solutions to automate routine tasks and collaborating with cross-functional teams to integrate AI technologies into existing workflows.

Requirements

• High school diploma, technical training, or an equivalent combination of education and technical experience.
• Three years of related work experience; healthcare IT experience is preferable.
• Proficiency with Windows and macOS operating systems.
• Strong troubleshooting and problem-solving skills.
• Experience with desktop hardware, peripheral devices, and mobile devices.
• Knowledge of desktop and mobile device security best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience troubleshooting, repairing, and supporting Windows 10, Windows 11, macOS, and common end-user applications such as Microsoft Office 365, Outlook, and VPN.
• Experience troubleshooting, repairing, and supporting HP, Dell, Tangent, and Apple desktop or laptop hardware; OEM certification or at least three years of documented service is required on at least two of these hardware systems.
• Experience supporting Apple iPads and other common tablet devices.
• Experience supporting printers, monitors, external hard drives, network interface cards, and related devices.
• Experience supporting Cisco routers, including 36XX, 76XX, and ASR 1XXX models; Cisco Catalyst and Nexus switches; Cisco Aironet wireless access points; Infoblox Network Management Tools; and associated networking devices such as LAN controllers and WAN optimizers.
• Excellent customer-service orientation and verbal communication skills, with the ability to work in the field accurately and with minimal direction.
• Experience with remote desktop support tools and mobile device management solutions.
• Familiarity with network troubleshooting and support.
• Valid driver's license from any U.S. state.

Nice To Haves

• Experience in a healthcare IT environment.
• Windows Desktop and CompTIA A+ certifications or qualifications are preferred.
• Experience with video conferencing tools such as Zoom, Teams, and Vidyo Connect.

Responsibilities

• Provide end-user device support during field visits or dispatches, representing SHC IT professionally.
• Troubleshoot Windows and Mac desktop systems, mobile devices, hardware, software, and peripherals.
• Install, configure, and maintain desktop operating systems, applications, and mobile device management solutions.
• Assist with deployment and setup of desktop systems and mobile devices.
• Respond to and resolve help desk tickets in a timely manner.
• Perform routine maintenance and updates on desktop systems and mobile devices.
• Implement antivirus, encryption, and other security measures for desktop and mobile devices.
• Collaborate with IT team members to resolve complex technical issues.
• Provide end-user training and support for desktop systems, applications, and mobile devices.
• Document technical procedures and solutions.
• Stay current with industry trends and emerging technologies related to desktop and mobile support.
• Perform onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, peripherals, and related software.
• Perform basic onsite network troubleshooting and port activation or deactivation at SHC locations.
• Perform onsite hardware and software updates, configuration changes, and installations; diagnose technical problems and determine solutions.
• Diagnose problems before arrival and determine needed parts and documentation to reduce downtime and repeat trips.
• Determine when OEM assistance is required and coordinate vendor parts or labor.
• Provide technical support and setup for special events at SHC locations, such as conferences.
• Coordinate with desktop and network engineering teams to diagnose and resolve issues and recurring incidents.
• Keep the SHC Service Desk informed with regular status updates and prompt notice of incident resolution.
• Update the Asset Management tracking system accurately and promptly.
• Maintain and track technology service asset data, including warranty, license, and maintenance information.
• Assist with asset audits and manage exceptions through the remedial action management process.
• Manage the remedial or corrective action process for compliance breaches throughout the asset lifecycle.
• Help design and deploy AI-driven solutions to automate routine tasks and improve productivity.
• Collaborate with cross-functional teams to integrate AI technologies into existing workflows and systems.
• Ensure equipment complies with defined SHC standards.
• Support inpatient telemedicine and audiovisual equipment.
• Participate in an after-hours or weekend on-call support rotation, depending on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED