Tech Solutions Specialist

eBay • Austin, TX

7d • Remote

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the Team and Role: We are seeking a Tech Solutions Specialist who will analyze technical business requirements for Medium, Large, and Enterprise level merchants within eBay’s newly acquired business pipeline. In this role, you will consult on multiple projects involving potential sellers, both new and existing in the eBay Marketplace. The role is responsible for guaranteeing that our partnered merchants are equipped with a reliable foundation of eBay’s technical standard procedures and conduct. Individuals in this role will share approaches consistent with eBay and eCommerce industry guidelines, helping businesses achieve success with eBay. Members of this role will report to the manager of the Technical Solutions team in the Professional Services organization, which is part of Seller Excellence.

Requirements

• 4–6 years of experience in Sales Engineering, Engagement Management, Implementation, Technical Account Management, Client Onboarding, or a related field.
• Working experience with Java, .NET, Python, SOAP/XML, REST/JSON, or equivalent technologies.
• Project management abilities, including the capability to handle timelines, dependencies, risks, and deliverables.
• Experience with HTTP/HTTPS protocols and web services.
• Technical understanding of software build, development, testing, and debugging practices.
• Experience working directly with clients or partners to support technical implementation or onboarding.
• Understanding of File Transfer Protocol and FTP client software.
• Experience using Postman or similar API testing tools.
• Experience using Jira or similar ticketing systems.
• Knowledge of Salesforce or another CRM platform.
• Ability to communicate clearly with internal and external collaborators across technical, operational, and commercial audiences, adjusting communication to support understanding and alignment.

Nice To Haves

• Passion for helping clients onboard successfully through clear mentorship, practical problem-solving, and process improvement.
• Capability to handle moderately complex integration or deployment projects in a group-focused setting.
• Strong interpersonal skills and ability to build effective working relationships across teams.
• Demonstrates good judgment, accountability, and follow-through in managing project work from kickoff through launch.
• Values people, ethics, dedication, collaboration, and an engaging team culture.
• Strong analytical and organizational skills.
• Experience managing various projects at once, revising plans as priorities, timeframes, or conditions change.
• Willingness to share expertise, provide constructive feedback, and support peers or newer team members.

Responsibilities

• Support technical discovery sessions with developers supporting software partners or enterprise sellers to understand integration needs, requirements, scope, and timelines.
• Develop partner or seller-specific integration plans in collaboration with external developers and internal collaborators.
• Serve as a technical point of contact between clients, internal teams, and partners to clarify integration scope, achievements, dependencies, and next steps.
• Provide recommendations to external clients on implementation approaches for technical systems and software solutions, using established practices and guidelines.
• Prepare and update onboarding documentation for API and MIP integration paths.
• Lead partners and sellers through the integration process from kickoff to launch, assisting in spotting risks, resolving issues, and ensuring deliverables stay on schedule.
• Test end-to-end system compatibility and find opportunities to improve integration quality and efficiency.
• Troubleshoot existing integrations and debug integration issues in partnership with development, customer, and support teams.
• Support a smooth transition of clients to account and partner management teams for ongoing relationship management and growth.
• Contribute to process improvements that improve integration workflows, documentation, tools, and frameworks.
• Partner with 3PP Growth, Implementation/Onboarding, Account Management, Product, and other teams to support adoption of new features and successful integrations.
• Document and track onboarding activities in Salesforce and provide regular updates on critical metrics.
• Participate in internal and external meetings, sharing clear updates, risks, decisions, and next steps with relevant collaborators.

Benefits

• 401(k) eligibility
• various paid time off benefits, such as PTO and parental leave
• target bonus
• restricted stock units
• full range of medical, financial, and/or other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed