Tech Services Manager
About The Position
The Technical Services Manager/Facility Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. This role requires someone who thrives in a fast-paced, multi-faceted hospitality scene, can inspire fun through communication with team members and guests, enjoys immediate gratification from improving experiences, and is driven to exceed goals. The ability to oversee all aspects of the business, from minor details to the big picture, is essential. The role involves managing a team, maintaining and repairing facility equipment, and demonstrating proactive leadership to ensure positive guest experiences.
Requirements
- 21+ years of age
- 3+ years of relevant experience in building maintenance
- Ability to move lane maintenance equipment (approximately 250 lbs.), climb ladders, and possess the strength required to repair, clean, and maintain the facility machines and equipment
- Ability to lead a team to create a memorable guest experience
- True leadership capabilities
- Not afraid to work in a fast-paced, noisy environment with distracting conditions
- Ability to communicate effectively, both orally and in writing, regarding all job responsibilities
Nice To Haves
- Knowledge of bowling/pinsetters is a plus!
Responsibilities
- Developing and leading a team of 3-6 hourly team members to exceed guest’s expectations
- Maintaining, troubleshooting, and repairing all facility equipment
- Performing all scheduled and maintenance duties and responding to trouble calls
- Demonstrating proactive leadership by ensuring positive guest experiences and providing hands-on training to technicians
Benefits
- Competitive salary
- Quarterly bonus program
- Health, Dental, Vision, Long & Short-term Disability
- Employee Assistance Program
- Buster’s Legacy Fund (Supports team members during difficult times)
- 401K matching plan
- FREE food
- FREE gameplay
- Large leadership team = multiple managers per shift
- FUN work environment
- Grow your career! Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
