Tech Services Manager- Plano

Entertainment Services LLC•Plano, TX

7d•Onsite

About The Position

The Tech Services Manager is responsible for establishing and maintaining relationships with guests, team members, and vendors. This role oversees team members, ensuring adherence to policies, procedures, safety standards, and daily operational standards. The manager also ensures compliance with company policies, procedures, and applicable laws, and maintains open communication with management. Responsibilities include reviewing and interviewing applicants, hiring staff, obtaining necessary licenses and permits, and conducting regular inspections of rides, attractions, games, and equipment. The role also involves performing necessary repairs, maintaining a clean and safe work area, and completing administrative tasks such as counseling, injury paperwork, scheduling, and payroll reports. Additionally, the Tech Services Manager plans, assigns, and directs work, appraises performance, handles discipline, addresses complaints, resolves problems, and enforces policies during business operations. They also assist with team member development and training and create notices regarding policy changes.

Requirements

Standing for long periods of time with frequent bending and turning
Must be able to lift 40 lbs
Must be comfortable climbing on a ladder
Must be able to communicate with guests and deliver safety instructions
Must be at least 18 years old
Obtain training certification per company policy
Goes beyond the normal expectations without compromising the company mission, vision and values.
Demonstrates the ability to be courteous and accountable in all situations.
Responding to guests’ special requests in a courteous and accountable fashion.
Monitors the consistency of the product provided to all guests.
Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
Cooperates with all team members when assigned additional tasks and listens to others with compassion.
Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
Maintains appearance and/or uniform standards.
Applicant's right to work in the United States through the E-verify system will be validated.
A background check will be processed upon hire.

Responsibilities

Establishes and maintains relationships with Guests, Team Members and vendors.
Coordinates preventative maintenance schedules on all assets.
Oversees Team Members, ensuring all policies, procedures, safety standards and daily operational standards are being followed.
Ensures compliance with company policies, procedures and applicable state and federal laws.
Oversees and maintains open communication with management and department supervisors.
Reviews and interviews qualified applicants, hires part-time staff based upon qualifications set forth by the General Manager and department head.
Follows through in obtaining licenses, permits and certificates where necessary.
Follows instructions and requests by upper management.
Conducts regular inspections of rides, attractions, games and equipment to ensure operational readiness.
Performs necessary repairs to rides, attractions, games and equipment as necessary.
Maintains an organized and clean and safe work area and environment.
Completes counseling, work related injury paperwork, scheduling and payroll reports in a timely manner consistent with policies and procedures.
Plans, assigns and directs work, appraising performance, rewarding, disciplining, addressing complaints and resolving problems.
Enforces policies and procedures relating to problems and emergencies which occur during business operations.
Assists with the development and training of Team Members.
Creates and posts notices regarding policy changes related to the department.