Tech Service Specialist V

Frymaster•Shreveport, LA

13d•Onsite

About The Position

We are Frymaster! We design, manufacture and supply high-performance conveyor ovens for high-volume operations for the global commercial foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team. As Tech Service Specialist V, you will provide technical support for incoming inquiries regarding service and repair issues with supported equipment in the field. Reporting directly to the Manager of Technical Service, this position is based in Shreveport, LA.

Requirements

High School or equivalent
5-10 years Electrical, Technical, Engineering experience preferred
Previous field technical experience in relevant field. Equipment repair and maintenance.
Computer usage including MS Office skills - Word, Excel and Outlook.
Ability to communicate well and with tact verbally and in writing.
In depth understanding of computer networking wired and wireless communications and basic knowledge of all product lines.
Strong decision making and problem-solving skills.
Strong Chain management Skills

Responsibilities

Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.
Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.
Reviews and learns training materials for Call Center and field technician use to install, troubleshoot and repair of Frymaster/Merco equipment
Resolve Customer escalation issues
Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and Customers and third-party sources in support of Frymaster and Merco brands.
Resolve escalated issues from Chain Restaurant locations
Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area
Will include being in the on call rotation for afterhours, weekends and holidays once trained