Tech Service Specialist 2

DIRECTV • Oakdale, MN

13d • Onsite

About The Position

This position is available for Oakdale, MN 55128. The position is 100% on site, work from home is not applicable for this requirement. DIRECTV is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team, is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world. DIRECTV is seeking a highly skilled and experienced Tech Service Specialist 2 to join our team. This role requires an individual who can independently manage incidents from detection to resolution, configure software and hardware with minimal supervision, and possess a broad understanding of technical workflows for live video services. The ideal candidate will be able to develop workarounds for service interruptions, execute change management tasks, and participate in cross-functional production change activities. This position plays a crucial role in ensuring the reliability and continuity of our technical services.

Requirements

• 3 – 5 years of field experience in Satellite Communications and video compression systems.
• Must have the ability to work in a dynamic, fast paced environment with changing priorities.
• Strong understanding of video streaming technologies, protocols, and workflows.
• Proven experience in incident management and problem-solving in a high-pressure environment.
• Proficiency in configuring and troubleshooting both software and hardware systems.
• Experience with change management processes and best practices.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve complex technical issues.
• Familiarity with monitoring tools and performance analysis techniques.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management skills and ability to prioritize tasks effectively.
• Willingness to learn and adapt to new technologies and processes.
• Must have a valid state driver’s license with no restrictions.
• All candidates must be willing to carry a company provided on-call phone, participate in a cyclic on-call rotation, and must reside within a 45-minute drive radius of the main uplink facility.
• Must have a negative pre-employment drug test.
• Criminal and MVR background must meet company hiring criteria.
• The uplink facility is a 24x7 facility and requires the ability to work various shifts, including holidays and overtime, as necessary to support the on-air mission.
• Must have the ability to lift and/or move up to 100 pounds.
• Ability to climb external antenna system ladders and work at heights up to 30 ft.
• Dexterity to work in confined spaces down to 16 cubic ft.
• Ability to work outdoors in inclement weather.

Nice To Haves

• Associate degree, certificate or equivalent military training in electronics and/or related systems is preferred.
• Knowledge of IT service management frameworks (e.g., ITIL) is a plus.
• Experience with cloud technologies and services (e.g., AWS, Azure) is beneficial.
• Relevant certifications (e.g., CompTIA A+, Network+, AWS Certified Solutions Architect) are a plus.
• Associate degree, certificate or equivalent military experience with electronics, communication, television broadcast or Earth Station processes and equipment.
• Demonstrate knowledge in either RF Ground Station Antenna systems or MPEG Video Compression systems.
• Previous experience with VMWare, V-Sphere, v-Center Virtualized environments or willingness to learn.
• May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data.
• Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

Responsibilities

• Independently own and manage incidents from detection to service recovery or escalation to cross-functional teams.
• Lead and manage bridge calls during critical incidents, coordinating efforts across various teams.
• Configure software and hardware systems with little to no supervision, ensuring optimal performance and reliability.
• Maintain a broad understanding of the complete technical workflow for live video services.
• Develop and implement workarounds for service interruptions to minimize downtime and impact on users.
• Execute change management tasks, including planning, implementation, and post-change reviews.
• Participate in cross-functional production change activities, providing technical expertise and support.
• Monitor system performance and proactively identify potential issues before they impact services.
• Troubleshoot complex technical problems across various platforms and technologies.
• Document technical processes, incident resolutions, and best practices for knowledge sharing.
• Collaborate with other technical teams to improve service reliability and efficiency.
• Provide technical guidance and mentorship to junior team members.
• Stay current with emerging technologies and industry best practices in video service delivery.
• Contribute to the development and improvement of standard operating procedures.
• Participate in on-call rotations to provide 24/7 support for critical systems.

Benefits

• DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees.
• It is the company's policy to offer pay that is competitive with other employers in the local market.
• Our salary ranges are determined by role, level, and location.
• The Base Salary range displayed below reflects the minimum and maximum target salary for the position and work location(s) listed in the job posting US Labor Market Zone(s).
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• DIRECTV WAGE ZONE N2: $79,800 - $119,700
• Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree