Tech Service Operations Lead

London Drugs INTERNAL • Richmond, BC

3d • Onsite

About The Position

The Tech Service Operations Lead plays a key leadership role in shaping the strategy, performance, and growth of London Drugs’ TECH Services. This role ensures strong service delivery across Photo Electronics, Audio Video, Computing, and Passport Photo services, while supporting evolving service offerings and driving financial success. You’ll work cross-functionally to strengthen service standards, enhance team capability, and identify new opportunities that support both customer experience and business growth.

Requirements

• Strong leadership and team development skills
• Clear and effective communication
• Strategic thinking and problem solving ability
• Adaptability in a fast-changing environment
• Strong organizational and multitasking skills
• Customer-focused approach with a results mindset
• Experience with financial planning, budgeting, and performance analysis
• Strong understanding of TECH products, services, and operations
• Working knowledge of Windows and Apple systems
• Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Post-secondary education in Business, Marketing, or related field
• Experience with retail systems and merchandising practices
• Familiarity with TECH service platforms and operational tools

Responsibilities

• Support the development and execution of a cohesive TECH Services strategy
• Oversee service delivery to ensure consistency, quality, and growth
• Monitor service performance, profitability, and operational efficiency
• Ensure compliance with company policies, audits, and merchandising standards
• Support stores as needed, including during staffing challenges
• Develop budgets, financial targets, and service forecasts
• Analyze sales trends, market conditions, and customer behavior
• Identify opportunities for growth and competitive advantage
• Partner with leadership to implement business-wide initiatives
• Work with vendors to support TECH service offerings and business needs
• Attend vendor meetings and evaluate partnership opportunities
• Collaborate with Operations, HR, and Business Unit leaders
• Support recruitment, training, and workforce planning initiatives
• Provide coaching, mentorship, and ongoing support to TECH teams
• Foster a collaborative, inclusive, and accountable team environment
• Support performance management and employee development
• Build bench strength and develop future leaders within TECH Services
• Champion strong customer service aligned with our Brand Framework
• Drive sales through effective service offerings and selling techniques
• Support team development in product knowledge and service expertise
• Build customer relationships and encourage repeat business
• Maintain service areas to company merchandising and presentation standards
• Ensure inventory control, audits, and reporting are completed accurately
• Follow all Loss Prevention and safety policies and procedures
• Act as a key holder and respond to operational needs when required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree