Tech Service Desk Agent - Salt Lake City

Unisys•Salt Lake City, UT

1d•Hybrid

About The Position

This role involves answering moderately complex questions related to hardware, software, client and COTS applications, as well as network and user administration. The agent will support L1 issues, handle ongoing day-to-day questions, and escalate complex problems to other resolver teams or vendors. Success in this role requires utilizing problem-solving and analytical skills to effectively resolve challenging incidents.

Requirements

High School Diploma or GED required
Generally, 1-2 years’ experience in area of responsibility
Must be willing to commute 3 days a week onsite.

Nice To Haves

May require technical certification or Associate Degree

Responsibilities

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 issues in ongoing day to day questions related to client incidents, requests and queries.