Tech Partner

Schneider Electric•Morrisville, VT

5d•Onsite

About The Position

This Tech Support role, internally titled “Tech Partner,” is part of a small on-site team delivering hands-on, in-person support to both office-based employees and engineering teams working in laboratory environments, providing day-to-day hardware and software support while enabling lab setup, equipment integration, and experimental workspace readiness.

Requirements

Experience in providing deskside support and technical assistance to end users in a corporate environment.
Proficiency in imaging, setting up, and supporting computers, monitors, and mobile devices.
Strong understanding of software installation and compliance with company standards.
Ability to perform proactive and on-demand health checks of IT systems, including office automation equipment.
Proficient in hardware and software platform troubleshooting and management.
Experience in managing IT inventory and coordinating tasks with IT support groups.
Knowledge of secure password management and supporting access to corporate networks and applications.
Strong communication and collaboration skills to work effectively with other Tech Partners and IT support teams.
Ability to demonstrate professionalism and provide support in a respectful manner.

Responsibilities

Create, Receive, Monitor, Maintain and Resolve work tickets
Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s)
Maintain on-site presence at designated service locations to support end users
Software installation, support and make sure it is compliance with Schneider standards
Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
Training end users on how to operate office automation equipment as requested
New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc
Hardware platform troubleshooting and management
Software platform troubleshooting and management
Perform secure password management for all provided passwords
Support access to corporate network/wireless and applications (both on network as well as over VPN)
Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups
Support laboratory and R&D environments, including setting up and configuring lab equipment, running and organizing cabling, assisting with hardware and software integration for experiments, and ensuring workspaces are operational for engineering teams
Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking
Identify, gain approval, and enter all project(s) as assigned by your manager into project tracker
Assist with different regional projects for designated service locations, act as local hand and feet support
Other duties as assigned by your manager