AI Native, Tech Ops Engineer

ConsumerAffairs

About The Position

The Tech Ops Engineer serves as a force multiplier for operational excellence, combining infrastructure expertise with AI-powered automation to create self-healing, highly observable, and scalable technology systems. This role harnesses machine intelligence, predictive monitoring, and automated workflows to anticipate issues before they affect users, accelerate incident response, and continuously improve platform performance. Through close partnership with engineering, security, and business teams, the Tech Ops Engineer helps build an AI-native operational environment that maximizes reliability, efficiency, and business agility.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
5+ years of experience in system administration, or a similar role.
5+ years of professional experience in Linux administration, managing AWS resources, developing CI/CD and server orchestration pipelines, scripting and monitoring.
Expertise in Cloud-based production systems at scale
Expertise in Amazon Web Services (EC2, VPC, EFS, S3, EKS etc.)
Production experience running workloads in Kubernetes (EKS), including ArgoCD GitOps deployments
Expertise in Infrastructure as Code tools, primarily Terraform
Experience working in a Python and JavaScript-centric codebase and are familiar with their related best-practices
Experience creating CI/CD pipelines with Jenkins, Concourse or other CI/CD implementation
Experience with monitoring tools, like Datadog or Prometheus
Experience with scripting for server side automation, auditing, and monitoring
Experience maintaining logging, monitoring, and alerting capabilities using OpenSearch, Vector log pipelines, Prometheus, and Kafka.
Experience configuring and managing data sources like PostgreSQL/Aurora RDS, OpenSearch, Redis, and message streaming platforms like Kafka
Experience designing and maintaining log ingestion pipelines (e.g., Vector → OpenSearch, Vector → Kafka), including index retention, document shape optimization, and failure recovery.
Experience triaging and remediating security vulnerabilities (CVEs) across infrastructure components, including container base images, OS packages, and third-party services.

Nice To Haves

A working knowledge of modern software practices and technologies such as Agile methodologies
Promoting and establishing development standard methodologies for AWS infrastructure-as-code
Experience with AWS Well-Architected principles
Experience with High Availability implementations
Experience around Security and Compliance
Exceptional analytical and problem-solving skills
Intellectual curiosity, a willingness to learn new skills and the ability to contribute new ideas
Detail-oriented with a focus on maintaining high standards of operational reliability.
Adaptable and flexible, able to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong communicator with the ability to collaborate across teams and provide clear, concise technical support.
Proactive and self-motivated, with a passion for continuous learning and improvement in technology operations.
Learns quickly and using whatever resources to solve new problems.
Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
Demonstrates a relentless focus on results with a commitment to deliver
Takes decisive action, and confidently changes course if unsuccessful.
Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
Acts with urgency; delivers top results in hours and days instead of weeks and months.
Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.

Responsibilities

Monitor and maintain the organization’s infrastructure, including servers, networks, storage systems, and applications.
Perform routine system checks and preventive maintenance to ensure optimal performance and uptime.
Respond to system alerts and incidents, diagnosing and resolving issues promptly to minimize downtime.
Provide technical support to resolve infrastructure-related issues, working closely with other technical teams.
Troubleshoot and resolve hardware, software, and network issues, escalating to higher-level support when necessary.
Maintain detailed documentation of issues, solutions, and processes to improve the team’s knowledge base.
Plan and execute system upgrades, patches, and configuration changes, ensuring minimal disruption to business operations.
Test and validate updates in development environments before deploying them to production.
Ensure that all systems comply with security standards and best practices.
Identify opportunities to automate routine tasks and processes, improving operational efficiency and reducing manual workload.
Implement scripts, automation tools, and AI skills to streamline system management and monitoring.
Continuously evaluate and optimize infrastructure performance, capacity, and resource utilization.
Support the development and execution of disaster recovery plans to ensure business continuity in case of system failures.
Manage backup and restore processes for critical systems and data, ensuring data integrity and availability.
Participate in regular disaster recovery testing and drills.
Plan and execute decommissioning of legacy infrastructure, including EC2 instances, VPCs, and load balancers, coordinating Terraform state cleanup and DNS cutover.
Work closely with development, network, and security teams to ensure alignment and effective communication on infrastructure projects.
Provide input on infrastructure design and architecture to support new projects and initiatives.
Communicate effectively with non-technical stakeholders, providing updates on system status and issues.