Tech Operations Intern

PAYLOCITY CORPORATION•Town of Pittsford, NY

9d•Onsite

About The Position

Paylocity’s Technical Operations team implements, supports, programs, configures, and continuously enhances solutions that extend the capabilities of its core HR and payroll systems. The team uses emerging technologies, AI-driven capabilities, and intelligent automation to streamline processes, improve efficiency, and deliver value to clients. This 12-week summer internship offers exposure to multiple functions within Operations and practical experience in client service and technical support. Interns receive onboarding, mentorship, job shadowing, reverse shadowing, and exposure to real client interactions. They build business and industry knowledge through learning activities, assignments, leadership conversations, and team experiences, and complete a project aligned with operational goals that includes recommendations and a presentation to managers and leaders. The program also includes professional-development workshops, peer networking, mentorship, an Intern Summit at Paylocity’s headquarters, and mid-point and final presentations. This is a fully in-office position at Paylocity’s Rochester, New York locations. Interns must work on-site five days per week, 9:00 a.m.–6:00 p.m. local time; remote or hybrid work is not available. The internship may prepare participants for a potential full-time opportunity after graduation.

Requirements

Be actively enrolled in a bachelor’s degree program with anticipated graduation between December 2027 and Spring 2028.
Have a GPA of 3.0 or higher.
Have strong technical aptitude and proficiency in Microsoft Word and Excel.
Demonstrate excellent time management, critical-thinking, and problem-solving skills.
Have strong written and verbal communication skills for business correspondence.
Demonstrate attention to detail and commitment to process adherence, including recognizing and maintaining confidentiality.
Be able to adapt in a fast-paced environment and work well in a team setting, with a willingness to help where needed.

Nice To Haves

A business or technical major and career interest in customer service, account management, client success, or technical support.
Experience with data entry and client interaction.

Responsibilities

Communicate professionally with clients by phone and email to provide updates, gather information, and resolve routine inquiries.
Complete casework, process requests, and resolve routine client issues according to established service standards.
Review, investigate, and resolve client cases accurately, with quality and within expected timelines.
Assist with case routing, workload balancing, and assignment management to support operational efficiency and service delivery.
Complete project returns, processing cleanup, and other operational support activities to improve team productivity and client outcomes.
Document client interactions, case activity, and resolutions accurately in company systems.
Collaborate with Account Managers and cross-functional partners to escalate complex issues and ensure timely resolution of client needs.
Troubleshoot software and hardware issues to provide technical support.
Support clients with modifications, depending on the support team, involving areas such as Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and security requests.
Complete a project aligned with operational goals, develop recommendations, and present the work to managers and leaders.
Participate in onboarding, mentorship, job shadowing, reverse shadowing, learning activities, workshops, peer networking, leadership conversations, and program presentations.