Tech Mental Health

Family & Children's Services•Oklahoma City, OK

27d•Hybrid

About The Position

This role involves providing behavioral health and/or co-occurring services in a recovery-focused, welcoming, and trauma-informed environment. The position requires adherence to agency policies, CARF and DMHSAS standards, and confidentiality regulations. Key responsibilities include supporting individuals in their recovery journey, establishing professional relationships, monitoring client eligibility for benefits, teaching coping techniques, assessing client needs, providing de-escalation, advocating for recovery-oriented services, and assisting consumers in accessing community resources. The role also emphasizes collaborative documentation, seeking supervisory assistance, and reporting services according to agency policy. The position may require evening or weekend hours, community or primary care settings, and client transportation.

Requirements

High School diploma or GED
At least 6 months' work experience in an inpatient setting.
Required to complete Therapeutic Options or approved safety training and annual updates.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and clinical writing/documentation in medical records chart.
Ability to effectively present information in one-on-one and small group situations to families, clients, and other employees of the organization.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to seek out supervisory assistance for additional training when needed and make application of techniques or other skills to meet essential job duties and responsibilities.
Ability to relate to persons with severe mental illness and/or substance use in a positive, helpful and constructive manner.
Ability to establish and maintain effective and tactful working relationships with co-workers; to express ideas and facts clearly and concisely in written or oral form.
Personality and mature presentation of oneself demonstrating the ability to work with various systems while maintaining objectivity and cooperative attitude.

Nice To Haves

May be required to obtain and maintain First Aid and CPR Certifications.
In order to provide client transportation in private or agency vehicles, must possess current, valid Oklahoma license, and meet HOPE insurance requirements. HOPE will annually obtain copy of Motor Vehicle Record from the Department of Public Safety.

Responsibilities

Adheres to agency policy and procedures, CARF and DMHSAS standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations.
Supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that are recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.
Establishes and maintains professional working relationships with supervisor and peers. Can effectively work within a team or group setting cohesively.
Monitors eligibility status and makes application for Social Security, Title XIX (Medicaid), QMB, and other benefits the client may qualify for and seeks to assist eligible clients in the Health Home Services.
Utilizes knowledge, skills and abilities to teach and mentor the value of every individual's recovery experience; model effective coping techniques and self-help strategies; assist service recipients in articulating immediate stabilizing personal goals for recovery.
Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and provides verbal de-escalation when necessary.
Provides and advocates for effective recovery-oriented services.
Assists consumers in obtaining services that suit that individual's recovery needs.
Informs consumers about community and natural supports and how to utilize these in the recovery process.
Assists clients in finding and accessing community resources needed to maintain independent functioning.
Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information.
Utilizes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards and ensure documentation is completed with the Consumer to the extent possible and all documentation is completed on the same day of the date of service.
Responsible for seeking out supervisory assistance for additional training and to enhance skill set as needed.
Reports and documents services in accordance with agency policy and procedures. Adheres to HOPE policy and procedure of having documentation completed by the end of the next business day.
May be required to work evening or weekend hours.
May be required to provide services in a community and/or primary care setting.
May be required to provide client transportation using a personal vehicle or agency owned van or small bus.
Performs other related duties as assigned.