Tech Lead - Application Support N 4C
About The Position
Genpact is seeking a Tech Lead - Application Support N to join their team. This role involves leading and mentoring a team of application support specialists, providing technical expertise for complex issue resolution, and collaborating with cross-functional teams. The position focuses on implementing and maintaining applications, developing support documentation, monitoring performance, coordinating with vendors, and conducting training. The ideal candidate will stay updated on industry trends and best practices in application support, contributing to Genpact's mission of leveraging AI and digital innovation to transform businesses.
Requirements
- Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
- AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)
- Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)
- Agile Methodology
- Python (Programming Language)
- Python Software Development
- English (Required)
- Proficient - C2
Responsibilities
- Lead and mentor a team of application support specialists
- Provide technical expertise and guidance to troubleshoot and resolve complex application issues
- Collaborate with cross-functional teams to implement and maintain applications
- Develop and maintain support documentation and procedures for applications
- Monitor application performance and identify areas for improvement
- Coordinate with vendors for escalated support cases and issue resolution
- Conduct regular training sessions for team members to enhance their skills and knowledge
- Stay updated on industry trends and best practices in application support
Benefits
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
