Tech 1 and Digital Platform Specialist

HUEY MAGOO S RESTAURANTS LLC • Orlando, FL

22h • Onsite

About The Position

Join the Huey Magoo’s Team as our Nights and Weekend Tech I and Digital Platform Specialist! You’ll keep our digital platforms updated, our loyalty program strong, and our restaurants running smoothly. A typical work week will be 30-40 hours and will include a rotating schedule of 4-5 shifts, nights and weekends. Weekday shifts will be 4:30pm – 11pm, weekend shifts will be either 9am – 4:30pm or 4:30pm – 11pm.

Requirements

• Strong understanding of menu management systems and digital content databases.
• Excellent problem-solving skills and the ability to manage multiple tasks effectively.
• Strong written communication and interpersonal skills, with the ability to interact with both technical and non-technical staff via ticketing system, email, phone and or text.
• Ability and willingness to provide high-level support to franchisee locations.
• Experience in coordinating and providing support to end-users on hardware and software issues.

Nice To Haves

• 1-2 years of experience with digital menu boards, EPOS systems, and other restaurant digital platforms, highly preferred.
• 1-2 years of experience in a technical and or menu management role, preferred.

Responsibilities

• Maintain menu configurations and updates, ensuring accuracy and consistency across platforms.
• Perform routine maintenance and updates to menu content across various digital platforms.
• Coordinate with our project manager on major menu updates.
• Provide Level One technical support, addressing basic technical issues promptly and efficiently.
• Escalate trouble tickets to the appropriate person, team, or vendor.
• Administration of employee and guest database as needed.
• Answering loyalty inquiries.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed