Tech Associate IV

Bio-Rad Laboratories•Hercules, CA

1d•Onsite

About The Position

A typical day in this role focuses on keeping critical R&D instrumentation running reliably to support product support testing, sustaining work, and new product development. The day often begins with setting up, running, and monitoring daily assays on HPLC and BioPlex systems, verifying performance and documenting results. Throughout the day, the individual performs required calibrations and preventive maintenance, tracks instrument status, and ensures equipment is ready for internal customers and project timelines. When issues arise, they troubleshoot method, hardware, and software problems, perform repairs as needed, and coordinate service or parts to minimize downtime while maintaining accurate records of maintenance and corrective actions. How You’ll Make An Impact: Ensure reliable daily operation of critical R&D instrumentation by setting up, running, and monitoring assays on HPLC and BioPlex systems, directly supporting product support testing, sustaining activities, and new product development timelines. Maintain instrument performance and compliance through routine calibrations, preventive maintenance, performance verification, and accurate documentation, ensuring data integrity and readiness for internal customers. Troubleshoot and resolve complex technical issues involving methods, hardware, and software, minimizing downtime and restoring instrument functionality to keep projects on track. Coordinate repairs, service, and parts logistics while tracking instrument status and maintenance history, balancing rapid problem resolution with thorough recordkeeping and quality expectations. Serve as a technical enabler for R&D teams, proactively identifying risks, improving equipment reliability, and helping teams meet aggressive development and sustaining goals through dependable instrumentation support.

Requirements

A bachelor's degree or an associate degree, supplemented by equivalent experience in engineering, technical sciences, or a related scientific discipline.
5+ years service/support experience in relevant industry.
Hands-on experience with complex laboratory instrumentation, such as HPLC, BioPlex, or similar analytical systems, including assay execution, calibration, maintenance, and troubleshooting in an R&D, QC, or product support environment.
Strong technical troubleshooting and problem-solving skills, with the ability to diagnose method, hardware, and software issues independently, perform repairs, and determine when to escalate to service or engineering teams.
Working knowledge of regulated or quality-driven environments, including accurate documentation, maintenance records, deviation tracking, and adherence to SOPs, data integrity expectations, and compliance requirements.
Excellent organizational and time-management skills, enabling effective prioritization of instrument support, preventive maintenance, and urgent issues while supporting multiple projects and internal stakeholders.
Collaborative mindset and communication skills, with experience supporting cross-functional teams (R&D, product support, sustaining, or manufacturing) and clearly communicating instrument status, risks, and timelines.

Responsibilities

Ensure reliable daily operation of critical R&D instrumentation by setting up, running, and monitoring assays on HPLC and BioPlex systems, directly supporting product support testing, sustaining activities, and new product development timelines.
Maintain instrument performance and compliance through routine calibrations, preventive maintenance, performance verification, and accurate documentation, ensuring data integrity and readiness for internal customers.
Troubleshoot and resolve complex technical issues involving methods, hardware, and software, minimizing downtime and restoring instrument functionality to keep projects on track.
Coordinate repairs, service, and parts logistics while tracking instrument status and maintenance history, balancing rapid problem resolution with thorough recordkeeping and quality expectations.
Serve as a technical enabler for R&D teams, proactively identifying risks, improving equipment reliability, and helping teams meet aggressive development and sustaining goals through dependable instrumentation support.