Global Tech Apprentice Program – Tech Analyst - Richmond, VA

Bank of America•Richmond, VA

22h•Onsite

About The Position

Apprentices will be joining a technology apprenticeship program, which is designed to introduce associates with little to no work experience to technology roles. The role is created to provide on the job training and build skills as an apprentice. Length of employment is pre-established for a set period of time. Work assignments are well defined with a high degree of supervision and direction provided. Apprentices may provide analytical and technical skills to support the design, development, implementation of technology solutions to support our clients and manage risk. Apprentices are responsible for delivering innovative capabilities in a team environment, as well as leveraging skills, background, and interests for a specific group within technology lines of business participating in the program. This role may perform commoditized activities which may include monitoring, managing events, servicing requests and engineering. Key responsibilities may include assisting with network, systems, applications, access requests and production support or security engineering.

Requirements

Must be a recent graduate or current participant with partnering technical training program NPower, Road to Hire or Per Scholas or must be a current Community College student or recent Community College graduate
Highly organized self-starter who can deliver results with minimal direction
Strong work ethic and ability to work in a fast-paced environment
Teamwork oriented
Demonstrated problem solving abilities
Commitment to learning and building a technical and business skill set
Ability to communicate clearly and effectively with both technology/development and business partners
Solid grasp of how technology interacts with other technology
Ability to build relationships and work effectively across multiple business partners

Responsibilities

Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain
Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members
Open triage bridge lines and updates bridge boards, engaging teams as required
Maintains solutions that align to security, redundancy and archiving of blueprints and strategies
Owns event management and fulfillment items such as password resets and reporting requests
Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible
Writes and maintains documentation such as scripts and instructions and supports change activities