Tech Analyst I

OneOncology • Nashville, TN

1d • Hybrid

About The Position

The OneOncology Service Desk serves as the primary point of contact for all technology-related issues. The Tech Analyst I role is a critical technical resource, providing timely support for end-user desktop incidents and service requests reported to the Service Desk. Tech Analysts are responsible for interacting with users in a clear, supportive, and solution-focused manner, acting as a key communication link between customers and the Technology organization. Additionally, the Service Desk team represents the organization to internal and external stakeholders, continuously striving to enhance service delivery, streamline processes, and drive ongoing improvement initiatives. This is a full-time position based in Nashville, TN; however, candidates located in the following geographic areas will also be considered: Norwich, CT (including Middletown/Westbrook); San Diego, CA; the region between Monterey and Los Gatos, CA; the Hickory–Charlotte, NC corridor; Anderson, SC; Ventura, CA; and Charleston, SC.

Requirements

• 1 – 4 years of recent experience in technology, service desk, and helpdesk
• Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted

Nice To Haves

• Healthcare related experience a plus
• ITIL certifications a plus

Responsibilities

• Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities.
• Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience.
• Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing.
• Troubleshoot technical issues and escalate them when necessary.
• Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes.
• Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues.
• Participate in 24x7 on-call support rotations as needed.
• Occasional travel as required to support business operations.
• Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees