TeamWorks Career Services Supervisor

AGAPE CHILD AND FAMILY SERVICES INC•Memphis, TN

7d•$51,000 - $54,500•Onsite

About The Position

Agape is seeking a TeamWorks Career Services Supervisor to supervise, lead and monitor Connectors supporting our workforce development efforts. As a poverty-reduction initiative, Agape, through its place-based strategy, Powerlines Community Network (PCN), implements a Two-Generation paradigm. The TeamWorks Career Services Supervisor will support workforce programs essential to the staff, clients, and stakeholders of the Powerlines Community Network and supervise a team of Connectors. The TeamWorks Career Supervisor will build relationships with the staff across the PCN programs and communities, as well as clients and workforce ecosystem PCN partners. The role is responsible for ensuring that programs across TeamWorks are implemented with fidelity and that data is collected consistently and accurately based on program design, including ensuring that Connectors are properly trained for their roles. The TeamWorks Career Services Supervisor will be responsible for caseload reports and dashboard data outcomes, data entry, and case management in Agape’s case management system (currently Penelope) and other related case management software. The TeamWorks Career Services Supervisor is required to ensure program quality, transparency, and accurate reporting.

Requirements

Bachelor’s degree in business, social work, or related field from an accredited college or university, with at least 4 years of relevant experience, including proven experience in workforce development and the workforce ecosystem.
At least 2 years of supervisory experience.
Demonstrated ability to provide culturally sensitive, community-based services while working with a wide range of people.
Demonstrated case management experience.
Experience coordinating services in a community-based setting.
Excellent communication skills, both written and verbal.
Demonstrated computer proficiency, including the use of Microsoft Office Suite and other software applications essential to this position.
Outstanding organizational and management skills.
Proven ability as a problem-solver and self-starter.
Understanding of data collection procedures and the aptitude for using data to inform decisions and processes.
Experience using a case management system to enter case notes, track client information, monitor performance, and use data analysis to inform service plans and supervision needs is required.
Must have an automobile available for business use and maintain a current driver’s license and current auto insurance with acceptable levels of coverage.
Will be required to work a flexible schedule to include evenings and weekends as needed.
The candidate must be willing to engage in Agape’s Performance Quality and Improvement (also known as Continuous Quality Improvement) standards of quality & excellence.

Nice To Haves

Passion for serving others.

Responsibilities

Effectively lead Connectors to ensure determined outcomes are achieved.
May be required to carry a caseload to assist in serving participants and to support the Connectors.
May support Connectors across multiple communities.
Coordinate events and activities on-site for program participants to encourage engagement, stability, and individual/family goal attainment.
Maintain current and accurate documentation of services provided to participants based on various requirements and provide necessary data to Agape and partnering agencies, if agreed upon, for input into the appropriate data systems.
Use data from case management for the continuous quality improvement process of their caseload, as well as participate in regular team meetings dedicated to service and program improvement.
Provide reporting and other activities to ensure compliance with grants and additional funding.
Ensure program implementation and fidelity across TeamWorks programs.
Collaborate with the Learning and Development Coordinator to ensure necessary training is routinely implemented.
Ensure the maintenance of current and accurate documentation of services in the case management system.
Complete internal reports and provide program-related information as requested and required.
Facilitate supervision and team meetings with staff regularly.
Attend regular supervisory and team meetings.
Attend Multidisciplinary Team Meetings and other in-service trainings provided by the agency.
Attend and represent Agape in appropriate meetings and training with partners and other agencies.
Maintain positive and effective relationships and communication with Agape staff.
Serve as an advocate for Agape Child & Family Services and the communities we serve.
Must be able to work with a flexible schedule, which would allow for needed interaction and involvement for the tasks of this position i.e. weekend and evening hours, etc.
Will perform all other duties, within the general scope of this position, as requested by the Director of TeamWorks, or other members of Agape Leadership.
Maintain accurate and timely reports for case records according to Agape procedures and grant standards through data entry into Agape’s case management system (currently Penelope), and other relevant systems.
Be prompt in initiating and replying to all correspondence and inquiries.
Submit timely reports of all referrals and services.
Provide all needed and required data, including audits, for evaluation purposes.
Actively participate in Agape’s PQI Process, using data to inform supervision and team practices.
Maintain positive and productive relationships with stakeholders (internal and external) and those we serve in the community.
Participate in staff meetings, in-service training, relevant workshops, seminars, and training events.
Attend workshops and conferences, as approved or planned by the agency, to improve and enhance skills and service delivery
Participate in other Agape functions, i.e., community awareness events, advocacy activities, fundraising events, etc.
Participate in agency planning and development, especially specific to programmatic-related areas.