Teams Operations Manager

W.W.Williams Company • West Sacramento, CA

7d

About The Position

The Team Operations Manager is accountable for daily execution throughput, technician productivity, backlog control, quality performance, and customer delivery reliability within assigned branches or territories.

Requirements

• Associate degree from a two-year college or technical school; or two years of related experience and/or training; or equivalent combination of education and experience.
• Supervisory Experience
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Accountable for daily scheduling execution and backlog health through Service Coordination Supervisors.
• Own technician productivity, labor utilization, and execution efficiency within assigned territory.
• Ensure quality assurance reviews are conducted to reduce repeat work and execution defects.
• Resolve operational customer issues prior to escalation to Regional Operations Manager.
• Drive corrective action when branch KPIs fall outside established thresholds.
• Lead hiring, development, and performance management of branch personnel.

Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree