Teammate (Retail Associate)

Rally House•Livonia, MI

4d•Onsite

About The Position

Rally House is a specialty retail store that carries local merchandise and is expanding nationwide with over 300 stores. The company offers an exclusive store discount, a competitive benefits package including flexible PTO, 401k match, parental leave, paid holidays, and opportunities for continued development. The Teammate role supports the store's success by providing a welcoming and engaging experience for guests and completing daily tasks with care. This position contributes to sales, merchandising, and operations through teamwork, attention to detail, and initiative, helping to create a positive store environment and representing the Rally House brand with energy and professionalism. Rally House seeks team members who share a passion for sports to enhance the customer experience and differentiate the brand.

Requirements

Ability to work effectively in a fast-paced, team-oriented environment
Clear and effective communication skills
Enthusiastic attitude with a passion for sports and retail
Time management skills with the ability to prioritize tasks
Must be at least 16 years of age

Nice To Haves

Previous customer-facing experience preferred

Responsibilities

Demonstrate Rally House values through positive teamwork and engagement with peers
Seek feedback and apply coaching to improve performance
Actively participate in training and skill drills to build service capability
Contribute to a welcoming, energetic, party atmosphere
Complete assigned tasks accurately and on time
Follow playbooks, loss prevention and safety guidelines consistently
Report operational issues, shortages, or concerns to leadership
Build working knowledge of store systems and daily processes
Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
Support floor moves and transitions under leadership guidance
Maintain clean, organized fixtures and back-of-house areas
Protect brand standards through attention to detail
Deliver a welcoming, energetic customer experience using the Party model
Engage customers, identify needs, and recommend products
Resolve basic customer issues and escalate when needed
Represent Rally House with enthusiasm and professionalism
Contribute to daily sales goals through service behaviors
Support promotions, launches, and event execution
Take ownership of personal performance metrics (conversion, UPT, AT)