Teammate (Retail Associate)

Rally House•Rochester, NY

11d

About The Position

The Teammate supports store success by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. The role contributes to sales, merchandising, and operations through teamwork, attention to detail, and initiative. Teammates help create a positive store environment and represent the Rally House brand with energy and professionalism. The position requires working effectively in a fast-paced, team-oriented environment; communicating clearly; maintaining an enthusiastic attitude and passion for sports and retail; and managing time to prioritize tasks. Applicants must be at least 16 years old. Previous customer-facing experience is preferred. The stated pay range is $14.00–$15.60.

Requirements

Must be at least 16 years of age.
Ability to work effectively in a fast-paced, team-oriented environment.
Clear and effective communication skills.
Enthusiastic attitude with a passion for sports and retail.
Time management skills and ability to prioritize tasks.
Must be able to stand and walk for extended periods.
Ability to lift up to 50 pounds.
Ability to bend, reach, and climb ladders.

Nice To Haves

Previous customer-facing experience is preferred.

Responsibilities

Demonstrate Rally House values through positive teamwork and engagement with peers.
Seek feedback and apply coaching to improve performance.
Participate in training and skill drills to build service capability.
Contribute to a welcoming, energetic party atmosphere.
Complete assigned tasks accurately and on time.
Follow playbooks and loss prevention and safety guidelines consistently.
Report operational issues, shortages, or concerns to leadership.
Build working knowledge of store systems and daily processes.
Carry out merchandising tasks as directed, including folding, hanging, replenishment, and recovery.
Support floor moves and transitions under leadership guidance.
Maintain clean, organized fixtures and back-of-house areas.
Protect brand standards through attention to detail.
Deliver a welcoming, energetic customer experience using the Party model.
Engage customers, identify their needs, and recommend products.
Resolve basic customer issues and escalate when needed.
Represent Rally House with enthusiasm and professionalism.
Contribute to daily sales goals through service behaviors.
Support promotions, launches, and event execution.
Take ownership of personal performance metrics, including conversion, UPT, and AT.