Teammate (Retail Associate)
About The Position
The Teammate supports store success by delivering a welcoming, engaging experience for guests and completing daily tasks carefully and consistently. The role contributes to sales, merchandising, and operations through teamwork, attention to detail, and initiative. Teammates help create a positive store environment and represent the Rally House brand with energy and professionalism. The role involves engaging customers and recommending products, completing operational and merchandising tasks, following safety and loss-prevention guidelines, supporting promotions and events, and contributing to daily sales goals. Teammates participate in training, apply coaching, and take ownership of personal performance metrics.
Requirements
- Must be at least 16 years of age.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Clear and effective communication skills.
- Enthusiastic attitude with a passion for sports and retail.
- Time management skills and the ability to prioritize tasks.
- Must be able to stand and walk for extended periods.
- Ability to lift up to 50 pounds.
- Ability to bend, reach, and climb ladders.
Nice To Haves
- Previous customer-facing experience preferred.
Responsibilities
- Demonstrate Rally House values through positive teamwork and engagement with peers.
- Seek feedback and apply coaching to improve performance.
- Participate in training and skill drills to build service capability.
- Contribute to a welcoming, energetic, party atmosphere.
- Complete assigned tasks accurately and on time.
- Follow playbooks, loss-prevention procedures, and safety guidelines.
- Report operational issues, shortages, or concerns to leadership.
- Build working knowledge of store systems and daily processes.
- Complete merchandising tasks as directed, including folding, hanging, replenishment, and recovery.
- Support floor moves and transitions under leadership guidance.
- Maintain clean, organized fixtures and back-of-house areas.
- Protect brand standards through attention to detail.
- Deliver a welcoming, energetic customer experience using the Party model.
- Engage customers, identify their needs, and recommend products.
- Resolve basic customer issues and escalate when needed.
- Represent Rally House with enthusiasm and professionalism.
- Contribute to daily sales goals through service behaviors.
- Support promotions, launches, and event execution.
- Take ownership of personal performance metrics, including conversion, UPT, and AT.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
