Team Store Retail Manager - Citizens Bank Park

Aramark•Philadelphia, PA

7d•Onsite

About The Position

Aramark is currently seeking a Team Store Retail Manager to support Citizens Bank Park, home of the Phillies! The Team Store Retail Manager must ensure efficient operations of their store in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations.

Requirements

Requires familiarity with Microsoft Office and Point of Sales systems
Requires ability to demonstrate excellent customer service using Aramark's standard service model
Must be comfortable working in a collaborative team dynamic and possess strong organizational skills
Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time
Must have availability to work flexible event-based hours including evening, weekend, and potentially holiday hours

Nice To Haves

Bachelor’s degree preferred
Profit and loss (P&L) accountability and/or contract managed service experience preferred

Responsibilities

Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution
Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
Ensure development and training of customer service programs and product knowledge
Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
Address and resolve any customer issues
Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
Periodically check and verify the accurate ticketing of merchandise
Lead periodic physical inventories as well as potential count discrepancies
Maintain effective client and customer rapport for mutually helpful business relationships