Team Secretary (HPH Hospice)

Chapters Health•New Port Richey, FL

1d•Onsite

About The Position

The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team. This role is part of a mission-driven organization committed to providing outstanding patient care and customer service.

Requirements

High School Diploma required
Excellent typing, organizational, time management and communication (written and verbal) skills
Computer literate with familiarity of Word processing and spreadsheet applications
Able to remain calm and troubleshoot/handle patient/family crisis situations
Ability to shift priorities
Able to manage the emotional stress of working with terminally ill patients and their families
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
Satisfactorily complete competency requirements for this position.

Nice To Haves

Associate’s Degree preferred
Previous administrative experience preferred
Customer relations’ experience preferred
Medical terminology preferred

Responsibilities

Provides administrative support for Clinical Manager and Clinical Team.
Orders office supplies and processes mail.
Responds as a professional first-line resource for answering clients' concerns.
Assists with computer, phone, voicemail and service issues.
Updates daily census and prepares weekly IDG paperwork.
Triage physician order calls to appropriate person.
Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.
Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.
Sends out and assists manager with reports.
Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
Performs other duties as assigned.
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.