Home Health: Team/Scheduling Coordinator

Lifespark Careers•St. Louis Park, MN

13d•Hybrid

About The Position

The Team Coordinator is primarily responsible for coordinating the day-to-day workflow of the Home Health team driven through HCHB tasks and direction from the clinical supervisor. This will include successful management of scheduling, quality & compliance, the Lifespark Experience, and financial performance related to productivity and clinical expense. Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Requirements

At least three years of experience in Home Health/Community scheduling.
At least 18 years of age.
High school graduate or equivalent.

Nice To Haves

Home Health and/or Hospice experience preferred.
HCHB (Home Care Home Based) experience preferred.
Billing/Customer Services experience preferred.
Associate’s degree preferred.
Candidate with HUC (Health Unit Coordinator) experience is a plus!

Responsibilities

Scheduling clients and employees.
Scheduling Home Health Aide visits with clinicians and clients.
Answering phones with appropriate customer service and helping resolve issues or concerns of caller.
Coordination with clinicians and billing manager to assure accurate & timely authorizations, orders or paperwork is completed for billing.
Ensuring visits and documentation completed per organization policy.
Seeking input from team for improved processes, creating a team environment, and overcoming any obstacles.
Seeking and sharing opportunities where technology can improve business process and overall efficiencies.
Ensuring policies, procedures, and best practices are implemented.
Accepting unique client symptoms and behaviors.
Acting as the front line for all incoming phone calls for the team.
Data entry for referrals, spreadsheet tracking, medication sheets or other materials needed for staff.
Serving as the administrative point of contact for the Clinical Supervisor to meet the needs of the team.
Following up on Escalating Events.
Providing team coverage to other departments as needed.
Other duties as assigned.