Team Sales Support
Holley Performance•New Braunfels, TX
•Onsite
About The Position
The Sales Support team member provides exceptional customer service while supporting the daily operations for the Sales Managers for Simpson Race Products, located in New Braunfels, TX. This role is responsible for managing customer accounts, processing orders, coordinating with internal teams, and ensuring customers receive timely and accurate service. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment.
Requirements
- High school diploma or equivalent required.
- Previous retail, office, customer service, or sales support experience required.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational skills with exceptional attention to detail.
- Proficiency in Microsoft Office applications.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Experience in the motorsports, racing, or automotive aftermarket industry is a plus.
- Experience with ERP or order management systems is preferred.
Responsibilities
- Provide exceptional customer service by responding to customer inquiries and resolving issues promptly.
- Build and maintain positive customer relationships that promote customer satisfaction and loyalty.
- Manage customer accounts and maintain accurate customer information.
- Assist customers with product availability, order status, shipping updates, and general account questions.
- Process customer sales orders accurately and efficiently.
- Expedite rush orders and update sales orders, shipping information, and customer requests as needed.
- Perform data entry related to sales activity, customer information, and operational records.
- Maintain accurate documentation to support order fulfillment and customer communications.
- Coordinate with Sales, Planning, Procurement, Warehouse, Shipping, and Customer Service teams to support order fulfillment and inventory availability.
- Assist with retail store support, customer calls, and walk-in customers as needed.
- Support customer meetings, trade shows, and promotional events when requested.
- Communicate order, inventory, or shipping issues to appropriate team members for timely resolution.
- Provide administrative support to the sales team and management.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
