Team Mgr, Banking Operations Compliance
About The Position
As a Team Manager, Bank Operations Compliance, you will lead and support a team responsible for monitoring compliance, operational quality, and regulatory adherence across Inclusive Banking. You will provide branch leadership teams with the tools, insights, and guidance needed to support consistent delivery of quality service, advice, and compliance outcomes. This role plays a key part in identifying process improvements, monitoring operational risks, and ensuring regulatory and compliance standards are maintained across the organization. We are seeking a collaborative and people-focused leader with strong compliance, operational, and coaching expertise who can drive continuous improvement and build highly engaged teams. This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Sr. Manager, Banking Operations Compliance. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.
Requirements
- Bachelor’s degree in Business Administration, Commerce, Finance, Risk Management, or a related experience
- Minimum 5 years of progressive experience in compliance, operations, risk management, banking, or financial services
- People leadership experience, including coaching, performance management, and team development
- Strong knowledge of regulatory compliance requirements, operational controls, and risk management practices
- Experience monitoring operational performance, identifying trends, and implementing process improvements
- Excellent communication and stakeholder management skills with the ability to influence across multiple levels of the organization
- Strong analytical, problem-solving, and decision-making skills
- Experience working within financial services, banking operations, or a highly regulated environment
Nice To Haves
- Experience leading compliance, quality assurance, or operational oversight functions
- Professional designation such as CRCM, CAMS, CPA, CIA, CISA, or equivalent
- Experience working within a credit union environment
Responsibilities
- Monitoring and optimizing operational compliance programs to support consistent service, compliance, and performance outcomes
- Coordinating the identification and consolidation of process improvement opportunities and performance gaps across business areas
- Providing feedback and recommendations to branch leadership teams to support coaching and development plans
- Monitoring policies, procedures, and operational practices to identify compliance risks, trends, and opportunities for improvement
- Supporting the achievement of regulatory, compliance, service, and risk management standards across Inclusive Banking
- Leading and developing a highly engaged, diverse, and capable compliance team
- Managing operational priorities, processes, and resources to support departmental objectives and service delivery
- Collaborating with business partners to implement process improvements and strengthen operational effectiveness
- Employing effective risk management practices aligned with Vancity’s enterprise risk management framework
- Working cross-functionally to balance departmental goals with organizational priorities and member needs
Benefits
- Competitive rewards and benefits
- Flexible benefit packages that can be tailored annually to meet evolving needs
- 3-4 weeks of vacation per year, with additional days earned over time
- 2 extra stat holidays, plus care days for personal or family illness
- Immediate health coverage (health and dental benefits begin on hire date, with three levels of coverage)
- Defined Benefit Pension
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What This Job Offers
Job Type
Full-time
Career Level
Manager
