Team Member

Emagine Entertainment•Monticello, MN

13d•Onsite

About The Position

The Team Member plays a key role in creating an exceptional guest experience by delivering friendly, knowledgeable, and efficient service throughout the theater. This position supports all areas of theater operations, including guest service, concessions, auditorium and facility cleanliness, and food preparation. Team Members anticipate guest needs, promote products and services that enhance the movie-going experience, and help maintain a clean, welcoming, and enjoyable environment for every guest.

Requirements

Basic computer skills

Responsibilities

Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed and well informed about the products.
Provide outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
Identify and recommend additional concession and seating options to enhance the overall movie entertainment experience for our guests.
Promote our rewards program to every guest to enhance their Emagine experience.
Accurately process and disburse cash and credit card transactions to ensure a quick and efficient payment processing experience.
Monitor theater environment and enforce Emagine’s Code of Conduct so guests enjoy a relaxing, safe and enjoyable entertainment experience.
Monitor and maintain food and beverage quality to ensure guests are served quality products that enhance their Emagine experience.
Utilize and maintain kitchen equipment such as pizza ovens and fryers while following proper safety measures.
Monitor and maintain restrooms, lobby, and theatres to ensure a comfortable and clean experience for all patrons.
Other duties as assigned.