Team Member-Charlotte

Family Farm and Home•Charlotte, MI

2d•Onsite

About The Position

Family Farm and Home is a family-owned and operated company with 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We offer a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Our outstanding team members are dedicated to providing incredible product values and exceptional customer service, which has led to our rapid growth. We are looking for individuals who are ready to join the FFH Family and contribute to our mission. Team Members are responsible for maintaining store appearance, stocking products, operating the cash register, and ensuring general cleanliness. This role also involves promoting the company's mission and values, executing daily operational goals, communicating with management, assisting customers, processing transactions, and maintaining safety and loss prevention standards.

Requirements

Ability to work a flexible schedule including weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with all customers as well as other team members.
Organizational skills.
Attention to detail.
Ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods of time.
Ability to reach, bend, twist, kneel.
Ability to lift up to 50lbs.

Responsibilities

Promote Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Utilize Farm Hand to receive communication and tasks from corporate office and store management.
Greet customers as they enter/exit the store and interact in a pleasant and positive manner.
Solicit customers to sign up for Family Farm and Home Programs (Loyalty program, Extended Warranties, Add-on Initiative, Financing, Item of the Month).
Answer phone calls professionally.
Approach and assist customers in store, on Family Farm and Home supported internet sites, and process special orders.
Utilize POS to checkout customers and follow all cash handling processes and procedures.
Utilize On the Go to complete POG’s and Mass layouts in the correct locations per the store layout.
Utilize Harvester to complete online customer orders.
Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
Assist in setting promotional signage, price changes, clearance prices, and any other instore signage as directed by store management or company official.
Assist in freight, recovery, and out of stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Maintain awareness of in store safety issues and shoplifting activities and communicate potential issues to the store management team.
Uphold and support all company Loss Prevention measures.
Operate a forklift and/or pallet jack safely and efficiently (Only 18 years old and above).
Assist in building/assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist in the completion of Daily Operational standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties as assigned by store management or company officials.