Team Member

Urban Air Adventure Parks•North Canton, OH

3h•Onsite

About The Position

Team Members at Urban Air are responsible for providing excellent customer service, ensuring guest safety, and assisting with various operational duties depending on their role (e.g., monitoring courts, managing front desk activities, hosting parties, or working in the café). Applicants must have reliable transportation and be able to work at least one shift Monday-Thursday and two shifts Friday-Sunday. Roles involve engaging with guests, sometimes including children and families, to ensure a fun and safe experience. Urban Air looks for team members who are enthusiastic, customer-focused, and dependable, with flexible availability for shifts mostly during peak times. The company values creating a positive, safe environment and expects team members to contribute actively to guest satisfaction and park operations.

Requirements

Reliable transportation
Ability to work at least one shift Monday-Thursday and two shifts Friday-Sunday
High energy with excellent customer service skills.
Minimum age requirement is often 16 years or older.
Ability to communicate effectively and work well within a team.

Nice To Haves

Previous experience in retail or hospitality preferred but not required.
Cash handling experience is beneficial.
Physical endurance or being athletic-minded is encouraged due to the nature of the work, but all team members must perform to a high standard regardless.
Basic knowledge of point-of-sale systems and first aid can be advantageous.

Responsibilities

Greeting and assisting guests to ensure a positive experience.
Monitoring activity zones within the park to ensure safety and prevent injuries.
Operating the front desk, handling guest check-ins, ticket sales, and providing information about park activities.
Assisting with party setups, hosting events, and managing birthday parties.
Enforcing safety rules, including monitoring inflatable areas, trampolines, or other attractions, and guiding guests on safe usage.
Conducting equipment resets, cleaning, and maintaining a clean environment.
Handling minor first aid situations, if necessary.
Supporting team members and coordinating with others to ensure smooth park operations.
Serving food and beverages in the café area.
Promoting and selling park experiences such as birthday parties or special packages.
Ensuring overall cleanliness and sanitation of the park area.