Team Member

Whistle Express Car Wash•Clarksville, TN

22h

About The Position

The Team Member (Associate) role is a hands-on, fast-moving position working on the lot, in the tunnel, and at the vacuum station. Team Members guide guests through the wash experience, help keep the site operating efficiently, and contribute to a positive customer experience. The work is physical and involves staying active throughout each shift. No experience is required; a structured 60-day certification program is provided.

Requirements

No experience required.
Take ownership, follow tasks through to completion, and show initiative in figuring out problems.
Bring a positive, team-first attitude and energy.
Be physically active and comfortable working outdoors in all kinds of weather.

Responsibilities

Provide friendly, professional customer service.
Support sales and membership growth using consistent processes and knowledgeable guidance.
Assist with member sign-ups, changes, and account management.
Follow company policies related to pricing and discounts.
Follow safety procedures and keep the wash area clean and organized.
Assist with vehicle preparation, including identifying preexisting conditions.
Operate wash equipment safely and efficiently.
Communicate operational issues to team members and management.
Engage with customers professionally and encourage Google reviews.
Manage member accounts, including cancellations and plan changes, and support the overall member experience.
Stock and organize detail centers while maintaining accessibility and inventory accuracy.
Empty trash cans and maintain clean work areas.
Check vacuum stations for clogs and empty canisters.
Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks, to maintain a clean and safe environment.
Maintain professional conduct and adhere to uniform standards.
Perform opening and closing duties.
Clean and maintain the tunnel for safety and operational efficiency.
Prepare towels and other materials needed for daily operations.