Team Member

Whistle Express Car Wash • Pleasant Ridge, AL

22h • Onsite

About The Position

We’re looking for a motivated and customer-focused Team Member to join the Whistle Express Car Wash crew. In this role, you will be responsible for providing excellent customer service, supporting sales and membership growth, and maintaining the cleanliness and operational efficiency of our car wash facilities. You will engage with customers at various stations, manage member accounts, and perform general site upkeep. This is an opportunity to take the wheel and drive performance across a growing territory. We value curiosity, accountability, respect, and a pursuit of excellence in our team members.

Requirements

• Friendly and professional attitude.
• Knowledgeable guidance for sales and membership.
• Ability to assist with member sign-ups, changes, and account management.
• Adherence to company policies on pricing and discounts.
• Ability to follow safety procedures.
• Ability to maintain a clean and organized work area.
• Ability to assist with vehicle preparation and identify preexisting conditions.
• Ability to operate wash equipment safely and efficiently.
• Effective communication skills with team members and management.
• Ability to manage member accounts, including cancellations and plan changes.
• Ability to stock and organize detail centers.
• Ability to maintain vacuum stations.
• Ability to perform general site upkeep and maintenance tasks.
• Professional conduct and adherence to uniform standards.
• Ability to perform opening and closing duties.
• Ability to clean and maintain the tunnel.
• Ability to prepare necessary materials for daily operations.
• Drive to learn, grow, challenge, and explore better ways of doing things.
• Ownership of actions, commitments, and results.
• Respect for others by listening openly, communicating honestly, and treating others with dignity.
• Setting high standards and pursuing continuous improvement.

Nice To Haves

• Encourage Google reviews.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Benefits

• We share the responsibility for creating the best experience for our customers, team members, and facilities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed