Team Member

Whistle Express Car Wash • Reno, NV

22h

About The Position

The Team Member (Associate) role is a hands-on, fast-moving position working on the lot, in the wash tunnel, and at the vacuum station. Team members guide guests through the wash experience, help keep the site operating efficiently, and contribute to a positive customer experience. The work is physical and involves staying active and working outdoors in various weather conditions. No prior experience is required; a structured 60-day certification program is provided.

Requirements

• No prior experience required.
• Take ownership, follow through on tasks, and avoid leaving work unfinished.
• Show curiosity and initiative in figuring out problems.
• Bring a positive, team-first attitude and enthusiasm for doing the job well.
• Be physically active and comfortable working outdoors in all kinds of weather.
• Complete the structured 60-day certification program.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate operational issues effectively to team members and management.
• Engage with customers professionally to promote a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience.
• Stock and organize detail centers while maintaining accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Check vacuum stations for clogs and empty canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks, to help ensure a clean and safe environment.
• Maintain professional conduct and adhere to uniform standards.
• Perform opening and closing duties.
• Clean and maintain the tunnel for safety and operational efficiency.
• Prepare towels and other materials needed for daily operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed