Team Member

Whistle Express Car Wash•Arvada, CO

10d

About The Position

The Team Member (Associate) role is a hands-on, fast-moving position working on the lot, in the wash tunnel, and at the vacuum station. Team Members guide guests through the wash experience, help keep the site operating efficiently, and contribute to a positive customer experience. The work is physical and involves staying active, including working outdoors in different weather conditions. No prior experience is required; a structured 60-day certification program is provided.

Requirements

Take ownership, follow tasks through to completion, and show initiative.
Be curious and work to understand issues independently before asking others to resolve them.
Bring a positive, team-first attitude and energy to the work.
Be physically active and comfortable working outdoors in all kinds of weather.
No prior experience is required; complete the structured 60-day certification program.

Responsibilities

Provide friendly, professional customer service.
Support sales and membership growth by following consistent processes and providing knowledgeable guidance.
Assist with member sign-ups, changes, and account management.
Follow company policies for pricing and discounts.
Follow safety procedures and keep the wash area clean and organized.
Assist with vehicle preparation, including identifying preexisting conditions.
Operate wash equipment safely and efficiently.
Communicate operational issues effectively to team members and management.
Engage customers professionally, encourage Google reviews, and support a positive customer experience.
Manage member accounts, including cancellations and plan changes.
Stock and organize detail centers and maintain inventory accuracy.
Empty trash cans and maintain clean work areas.
Check vacuum stations for clogs and empty canisters.
Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks.
Maintain professional conduct and comply with uniform standards.
Perform opening and closing duties.
Clean and maintain the tunnel for safety and operational efficiency.
Prepare towels and other materials needed for daily operations.