Team Member

Bagel Brands•New Hope, MN

4d•$11 - $19

About The Position

The Team Member is the core of the Caribou Coffee experience, creating day-making experiences through exceptional guest service, handcrafted beverages, and bringing Caribou’s purpose and values to life in every interaction. Team Members work across roles such as barista and greeter, respond to guest and team needs, and help maintain a clean, organized, well-stocked coffeehouse. No previous experience is required.

Requirements

Must be at least 16 years of age.
Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as needed by the coffeehouse.
Excellent customer service mindset.
Ability to thrive in a fast-paced environment.
Passion for coffee, hospitality, and teamwork.

Nice To Haves

Restaurant, retail, or guest service experience.

Responsibilities

Deliver guest service that builds genuine connections through active listening, personal attention, and thoughtful interactions.
Handcraft beverages and prepare food according to standard recipes, customizing orders to guest preferences.
Move confidently between barista, greeter, and other roles as needed during a shift.
Take orders and manage the cash drawer accurately while following cash-handling, safety, and security standards.
Keep the coffeehouse clean, organized, and well-stocked in accordance with operating, quality, and safety standards.
Anticipate guests’ and teammates’ needs and act without waiting to be asked.
Make recommendations based on product knowledge.
Recognize when an issue can be resolved independently and when to seek support from a leader.
Take direction from leaders while balancing multiple priorities.
Arrive on time and ready for scheduled shifts, maintaining reliable attendance.
Demonstrate Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve with Love.
Bring engaging energy to shifts and help create a fun experience for teammates and guests.
Maintain a learner’s mindset and work to improve skills.
Be a dependable teammate, remain steady under pressure, and ask for help when needed.
Take ownership of the impact made on people nearby.