Team Member - Skyline Chili

Misleh Skyline Chili•Columbus, OH

13h

About The Position

Team Members provide friendly, enthusiastic, and safe service to Skyline Chili guests. Each Team Member is hired primarily for a Server or Production position, but may be asked to assist with duties in other positions. Cross-training across duties is desirable. The role reports to the General Manager or Manager on Duty (MOD) and is non-exempt. Servers provide dining room and/or counter service, communicate orders to Production Team Members, enter orders into the point-of-sale system, and help ensure orders are accurate, timely, and of high quality. They greet and assist guests, deliver food and beverages, respond to guest needs, provide checks, clear tables, suggest menu items, and complete assigned cleaning and side duties. At the General Manager’s discretion, servers must work one non-serving/production shift per week. Production Team Members work in areas including drive-thru, carry-out, the steam table, and the kitchen/back-of-house. They prepare menu items quickly according to standard recipes and food-safety and sanitation procedures, coordinate with other Team Members to expedite orders, and may serve drive-thru, carry-out, or counter guests. They also maintain product knowledge, stock supplies, and clean and sanitize dishes, prep areas, and the steam table.

Requirements

Ability to perform each essential function satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to provide friendly, enthusiastic, and safe guest service.
Ability to prepare menu items according to standard recipes and food-safety and sanitation procedures for Production duties.
Ability to accurately record guest orders and special requests and enter orders into a point-of-sale system for Server duties.

Nice To Haves

Cross-training in each Team Member duty is desirable.

Responsibilities

Provide guests with enthusiastic, friendly, outgoing, wholesome, clean, and safe service.
Assist with duties outside the Team Member’s primary Server or Production position as needed.
For Server duties, provide dining room and/or counter service and communicate guest orders to Production Team Members.
Write down guest orders and special requests accurately, enter orders into the point-of-sale system, and ensure guest checks include all items ordered.
Greet guests, assist with special needs, deliver beverages, silverware, crackers, and food, respond to additional needs, provide guest checks, and clear tables.
Ensure guests have an outstanding and memorable dining experience, suggestively sell, and answer questions about food, beverages, and service.
Obtain an assigned service section from the MOD at the beginning of a shift and complete assigned cleaning and side duties.
Use the sanitation checklist to sanitize the dining room, restrooms, and high-traffic areas according to Skyline procedures.
When directed by the General Manager, work one non-serving/production shift per week as a Server.
For Production duties, prepare menu items according to Skyline recipe specifications and food-safety and sanitation procedures.
Coordinate with Production and Server Team Members to prepare and expedite guest orders quickly and accurately.
Wait on drive-thru, cash/carry-out, and counter guests when necessary; greet guests and assist with special needs.
Maintain knowledge of menu items, ingredients, presentation, and specials.
Stock and restock items according to specifications and complete cleaning and stocking duties under daily operating procedures.
Clean and sanitize dishes, prep areas, and the steam table according to Skyline Chili sanitation procedures.
Perform other job-related duties as assigned or required.