Sharkee's Team Member - Sharkee's Bar & Grill, Holland

Suburban Inns•Holland, MI

1d•Onsite

About The Position

Sharkee's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. As a Sharkee's Team Member you would be responsible for providing food and beverage service to all guests, while following TIPS, local health department, and Suburban Inns standards, as well as going above and beyond to ensure that guests are 100% satisfied. This position is part of a team that works together to complete all shift duties within the dining areas.

Requirements

Ability to interpret / extract information and / or perform arithmetic functions.
May require typing, basic computer knowledge, record keeping, or word processing.
Good communication skills
TIPS Certification (will be completed upon hire)

Nice To Haves

None

Responsibilities

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Inspect dining area prior to opening (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
Obtain orders from guests ensuring accuracy while following Sharkee’s steps of service
Ensure all guests requesting alcohol have proper ID and are over 21 years of age
Adhere to all MLCC regulations and abide by TIPS training standards for responsibly serving alcohol
Verify accuracy of the bill and present to the guest
Handle all cash and credit card charges as prescribed by standard operating procedures
Advise Restaurant Lead of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
Complete assigned shift duties
Bus tables, run food, ensure guest satisfaction, and help all other areas when needed, not limited to assisting cooks, cleaning, portioning, prep work, or any other duties required
Complete closing checklist
Exhibit regular and recurrent attendance records
Follow all Suburban Inns Processes
Other duties as requested by management

Benefits

Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)