Team Member

Whistle Express Car Wash•Reidville, SC

16h•Onsite

About The Position

We are looking for a motivated and customer-focused Team Member to join our growing territory at Whistle Express Car Wash. This role involves providing excellent customer service, supporting sales and membership growth, and maintaining various stations within the car wash facility. You will be responsible for ensuring a positive customer experience, managing member accounts, and contributing to the overall cleanliness and operational efficiency of the site. We value curiosity, accountability, respect, and a pursuit of excellence in our team members.

Requirements

Friendly and professional attitude.
Knowledgeable guidance for sales and membership.
Ability to assist with member sign-ups, changes, and account management.
Adherence to company policies on pricing and discounts.
Understanding of safety procedures.
Ability to maintain a clean and organized wash area.
Capability to assist with vehicle preparation and identify preexisting conditions.
Safe and efficient operation of wash equipment.
Effective communication with team members and management.
Professional engagement with customers.
Ability to manage member accounts (cancellations, plan changes, CX).
Skills in stocking and organizing detail centers.
Regular trash removal and maintenance of clean work areas.
Maintenance of vacuum stations (checking for clogs, emptying canisters).
Performance of general site upkeep (trash pickup, weed removal, maintenance).
Maintenance of professional conduct and adherence to uniform standards.
Ability to perform opening and closing duties.
Cleaning and maintenance of the tunnel.
Preparation of towels and other necessary materials.

Nice To Haves

Encourage Google reviews.

Responsibilities

Provide excellent customer service with a friendly and professional attitude.
Support sales and membership growth through consistent processes and knowledgeable guidance.
Assist with member sign-ups, changes, and account management.
Follow company policies related to pricing and discounts.
Follow safety procedures and maintain a clean, organized wash area.
Assist with vehicle preparation, including identifying preexisting conditions.
Operate wash equipment safely and efficiently.
Communicate effectively with team members and management regarding operational issues.
Engage with customers professionally to ensure a positive experience and encourage Google reviews.
Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
Stock and organize detail centers to maintain accessibility and inventory accuracy.
Empty trash cans regularly and maintain clean work areas.
Maintain vacuum stations by checking for clogs and emptying canisters.
Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
Maintain professional conduct and adhere to uniform standards at all times.
Perform opening and closing duties to ensure smooth operations.
Clean and maintain the tunnel to ensure safety and operational efficiency.
Prepare towels and other necessary materials to support daily operations.