Team Member-Gaylord

Family Farm and Home•Gaylord, MI

8d•Onsite

About The Position

Family Farm and Home is a family-owned and operated company with 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We offer a diverse range of products in departments including tools, hardware, automotive, pet supplies, clothing, footwear, farm supplies, feed, bird food, and lawn and garden. Our team members are dedicated to providing exceptional customer service and product value, which has fueled our rapid growth. We are seeking motivated individuals to join our 'FFH Family' and contribute to our mission of building a family dedicated to exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to Live, Work, & Grow.

Requirements

Ability to work a flexible schedule including weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills.
Attention to detail.
Ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods of time.
Ability to reach, bend, twist, and kneel.
Ability to lift up to 50lbs.

Responsibilities

Promote Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Utilize Farm Hand to receive communication and tasks from corporate office and store management.
Greet customers as they enter/exit the store and interact with them in a pleasant and positive manner.
Solicit customers to sign up for Family Farm and Home Programs (Loyalty program, Extended Warranties, Add-on Initiative, Financing, Item of the Month).
Answer phone calls professionally.
Approach and assist customers in store, on Family Farm and Home supported internet sites, and process special orders.
Utilize POS to checkout customers and follow all cash handling processes and procedures.
Utilize On the Go to complete POG’s and Mass layouts according to store layout.
Utilize Harvester to complete online customer orders.
Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
Assist in setting promotional signage, price changes, clearance prices, and any other in-store signage.
Assist in freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Maintain awareness of in-store safety issues and shoplifting activities, and communicate potential issues to store management.
Uphold and support all company Loss Prevention measures.
Operate a forklift and/or pallet jack safely and efficiently (for individuals 18 years and older).
Assist in building/assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving, cash office, register area, restrooms, and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist in the completion of the Daily Operational standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties as assigned by store management or company officials.