Team Member – Moo Moo Express Car Wash

Express Wash Concepts•Gahanna, OH

3d•Onsite

About The Position

Join Moo Moo Express Car Wash, part of Express Wash Concepts, one of the fastest-growing and award-winning companies in the region. We offer more than just a job; we provide a path to growth and success with opportunities to advance from Team Member to leadership roles. We are committed to delivering fast, eco-friendly services, exceptional customer care, and community involvement. We empower our team members with a clear roadmap for growth.

Requirements

High school diploma or equivalent, or current enrollment.
Ability to work flexible hours, including weekends.
Stand and move throughout the site for the entire shift in a fast-paced environment.
Work outdoors in all weather conditions.
Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
Positive attitude, willingness to take direction, and a professional appearance.
Follow safety guidelines and wear the required safety equipment.

Responsibilities

Provide exceptional customer service.
Focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages.
Upsell products to existing customers.
Educate customers on the benefits of our Unlimited Wash Club.
Greet and exceed customer expectations through long-lasting first impressions.
Actively engage with customers pre/post wash to ensure 100% satisfaction.
Maintain quality assurance through accurate Quality Control checks.
Comply with all safety protocols and standard operating procedures.
Properly address all customer escalations in a calm and collected manner.
Understand and operate basic functional retail equipment (computer, POS, etc.).
Pitch our membership when interacting with new customers.
Learn the wash process and equipment to expand the knowledgebase.
Perform other related duties as and assigned.