team member

Bagel Brands•Atlanta, GA

10d•Onsite

About The Position

At Caribou Coffee, the Team Member is the core of the Caribou experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction. The company aims to create a work environment where employees can be themselves, make an impact on their community, create life-long relationships, and serve great coffee.

Requirements

Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
Must be at least 16 years of age.

Nice To Haves

Restaurant, retail, or guest service experience.

Responsibilities

Provides incredible Guest Service by developing personal ongoing relationships with guests, practicing active listening and connection, and anticipating guest needs.
Proactively solves guest opportunities by demonstrating product knowledge and hospitality.
Makes enthusiastic and knowledgeable recommendations to delight guests.
Creates day-making experiences that spark a chain reaction of GOOD.
Hand-crafts beverages to order per Caribou standard operating procedures.
Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures.
Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities.
Takes guest orders & manages cash drawer and follows all cash handling policies and procedures.
Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards.
Actively thinks and acts upon what the team and guest will need in the future.
Differentiates between problems that can be solved directly and when to ask for leader support.
Understands that the team is managing multiple priorities and willingly takes direction from leaders.
Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
Brings joy to the opportunity to interact with others and make fun happen.
Relishes the opportunity to be helpful to others – both to team members and guests.
Has a learner’s mentality and has a desire to get better and do things correctly and effectively.
Shows up in every situation looking to do the right thing, serve with love and make the biggest difference.
Takes ownership for and is eager to make a positive impact on others.
Shows up ready and willing to be a reliable team player and support one another.
Is resilient under pressure and is willing to ask for help.