Team Member - Eataly Caffè Upper West Side (Tipped) - New Store Opening

Eataly North America•New York, NY

6d•$17 - $18•Onsite

About The Position

Eataly is opening its first-ever Eataly Caffè and is seeking Team Members to join this exciting venture. This role is for individuals passionate about exceptional service and Italian coffee culture, offering a chance to celebrate the art of Italian espresso and culinary excellence. Team Members will create unforgettable experiences for guests in a vibrant new café.

Requirements

Knowledgeable and enthusiastic about coffee, tea and drink preparation and product
Outstanding communication and guest service skills
Ability to follow recipe and execute tasks according to standard
Ability to follow DOH / Company Regulations
Ability to perform simple mathematical calculations and follow directions for all production
Availability to work onsite with a flexible schedule often including early mornings, evenings and weekends
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, ovens, drink blender, juicer and Point of Sale
Dexterity for rapid repeated movements

Nice To Haves

1+ year barista experience on a manual espresso machine preferred

Responsibilities

Serve as a brand ambassador, embodying Eataly’s core values of hospitality and exceptional quality.
Skillfully craft and serve a variety of specialty hot and cold beverages, following Eataly’s recipes and accommodating special requests.
Work across all areas of the operation in both back-of-house and front-of-house.
Maintain cleanliness and uphold health and safety standards.
Prepare food items following Eataly’s recipes and high standards.
Provide guests with outstanding service and in-depth knowledge of specialty products.
Greet, guide, and assist guests throughout their experience at Eataly Caffe.
Prepare and serve authentic Italian espresso across multiple counters, including coffee/café drinks and prepared food.
Collaborate with other team members, fulfilling duties across all sections of the Caffe, including back-of-house and front-of-house areas.
Master product knowledge and storytelling to answer questions about the menu and products, offering guidance on allergens and ingredient information.
Maintain Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor.
Ensure the Caffe remains clean and organized at all times through assigned cleaning duties, such as bathroom checks, table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking.
Receive retail and product orders, unload, organize, and stock deliveries; record information; communicate shortages, discrepancies, and expired or damaged products.
Set up stations and replenish displays neatly, including separation of allergens.
Operate the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills.
Perform other duties as required or assigned.