Team Member (Cookie Crew) - Hoboken

Chip City•Hoboken, NJ

3h•Onsite

About The Position

Join the Chip City Family! At Chip City, the focus is on Cookies, Customers, and Culture, aiming to create a fun, inclusive, and positive environment. As a Cookie Crew Member, you are expected to be welcoming, hospitable, happy, informative, and precise, bringing high energy and positivity to every interaction. You will be the first to greet guests, offer cookie recommendations, and contribute to a memorable, customer-focused experience. The team collaborates to ensure every day is sweet, one gooey cookie at a time.

Requirements

Must be 18 years of age or older
Brings a passion for customer service and creating memorable guest experiences, grounded in professionalism and integrity
Strong communication skills — friendly, clear, and confident
Adheres to all food safety and sanitation procedures with care and consistency
Works quickly, efficiently, and kindly in a fast-paced, dynamic environment
Holds a Food Protection Certification (or is willing to obtain one where required)
Successfully completes all training programs to uphold Chip City standards

Nice To Haves

High school diploma or equivalent preferred

Responsibilities

Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in.
Bake happiness daily by preparing, baking, and serving our signature cookies to Chip City’s high standards of quality and freshness.
Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest.
Be a true cookie expert by sharing your knowledge of flavors, ingredients, and pairings with energy, pride, and enthusiasm.
Spread the sweetness by promoting and upselling cookie boxes, beverages, merchandise, and other Chip City favorites.
Process orders and payments quickly and accurately through the POS system — all while multitasking and maintaining a welcoming attitude.
Let guests know about our loyalty program, Chip City app, and email promos to keep the cookie love going.
Keep service areas stocked, organized, and ready for action, even during the busiest rushes.
Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
Stock and organize supplies and retail products, keeping inventory accurate and fresh.
Carefully prepare pickup, delivery, and catering orders to ensure every cookie leaves the shop perfect.
Monitor equipment like ovens and freezers, and promptly report any issues.
Communicate openly with managers and teammates to keep the store running smoothly.
Jump in wherever needed — multitasking and teamwork make the dream (and the cookie) work!