Team Member Travel Coordinator

Allegiant•Las Vegas, NV

13d•$19 - $24

About The Position

The Team Member Travel Coordinator will be responsible for the processing of Allegiant crewmember travel needs for: temporary duty, charter, training, and irregular operations travel accommodations. Such accommodations include, but are not limited to: hotel, air, and ground transportation. Crew Travel Coordinators will also be responsible for ensuring all company processes and procedures, and Collective Bargaining Agreements are followed while preserving the Company’s cost structure and core values. In addition, the role will also support the corporate travel needs, will assist in processing of Internal Company Business, Employee Leisure and other airline Employee Travel requests and will serve as an ambassador of the Travel Center.

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma/GED
Minimum one (1) year of previous experience in Travel Center and/or industry related functions.
Proficient in Excel, MS Access, MS Outlook and MS Word.

Nice To Haves

Knowledge on Booking Platforms, Sabre experience.
Customer service experience.

Responsibilities

Utilize online booking tool to process crewmember travel requests in conjunction with Collective Bargaining Agreements (CBA).
Knowledge of Crew member duty and rest requirements.
Update travel details into the Crew Scheduling System.
Manage and maintain vendor relationships via phone and email.
Maintain service level agreements within company standards.
Constant interaction with Crew Members via phone, email, and JIRA communication.
Maintain professional demeanor and display a high level of customer service.
Act as a liaison between all crewmembers and corporate management including Inflight, Flight Ops, Training Departments, and Crew Services.
Reconcile monthly credit cards charges.
Effective communication and data recording for all transactions.
Process inbound interline travel requests for Employee and Eligible Family Members.
Complete listings for travel requested by other airlines, vendors and award recipients.
Answer inquiries from Employees and others via phone, fax, Allegiant Travel Center email account and in-person/complete all requests within a timely manner.
Calculate correct fare and applicable taxes for all ATB tickets issued.
Review, process, and submit all applicable travel expense reports.
Act as a liaison between all out-stations employees and vendors for travel.
Review submitted documentation for Employee Non-Revenue Eligible Travelers and update HRIS system accordingly.
Process monthly accounting sheets for all flights, hotels, and car rental bookings.
Maintain monthly statistics on business and leisure travel requests processed.
Perform as SME of all areas of corporate travel. (Service Providers, Expense management, CoBus, Travel Benefits).
Train peers to handle emergency/last minute outages: EPT, MyIDTravel, hurricane season operations.
Assist with training of New Hires.
Assist with Hotel RFP process and hotel account management.
Assist with interline agreements and MyIDTravel management.
Attend travel related meetings, conferences and/or training as needed.
Model Allegiant’s customer service standards in personal actions and when providing direction.
Other responsibilities as assigned.