Team Member Supervisor

DEZER DEVELOPMENT LLC•Orlando, FL

1d•Onsite

About The Position

We are seeking an enthusiastic, energetic, and hands-on Team Member Supervisor to help lead daily guest experience operations of our indoor attractions. This role oversees and supports daily operations and supervising frontline team members to ensure a safe, efficient, and enjoyable guest experience. The supervisor role leads by example, enforcing safety and service standards and supports team development. If you love creating last memories and engaging with guests, this role is for you! Dezerland Park Orlando is more than Florida’s largest indoor attraction. We’re a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world’s largest auto museums, there’s something here for everyone. But what really makes Dezerland special is our people. We’re fostering a culture that feels like family supportive, fun, and collaborative, where every team member plays a part in bringing joy to our guests.

Requirements

2-3+ years’ experience in attractions, hospitality, or related field preferred.
1-2 years of supervisory experience in attraction, hospitality, or related field preferred.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with POS systems like Square is a plus
Cash handling experience required
High School Diploma or equivalent
Fluency in speaking, reading, and writing English
Must be able to move about the facilities frequently
Ability to lift and carry up to 40 pounds
Must be available to work flexible hours, including evenings, holidays, and weekends
Strong proven ability to lead teams and drive performance
Strong customer service background with a proven ability to lead high-volume, guest-focused environments
Strong communication skills
Excellent organizational, time management, problem-solving skills
Ability to work in a very fast-paced environment
Strong interpersonal skills
Ability to remain calm, positive, and energetic under pressure

Nice To Haves

Bilingual (Spanish) is a plus
Experience in support events is a plus

Responsibilities

Oversees and supports daily operation of all attractions owned within the indoor amusement park
Daily cash handling procedures for attractions ensuring accurate cash counts, register balancing, accurate deposits, and end-of-day reconciliations
Train staff on proper guest experience operations like customer service SOPs, cash handling, POS (Square), and attraction flows
Conduct opening, mid-shift, and closing procedures
Monitor and report equipment and attraction maintenance needs
Ensure exceptional guest service and positive interactions
Address guest concerns, complaints, and requests professionally
Maintain cleanliness, organization, and presentation of attraction areas
Make sure that each attraction is fully stocked with drinks and snacks/candy
Lead by example with a positive, enthusastic presence on the floor
Supervise, coach, and support attraction team members during daily operations
Manage breaks and ensure proper staffing and position assignments
Provide on-the-spot feedback and perfomance coaching in addition to recognition
Create a supportive and high-energy work enviornment
Assit with onboarding and trianing of new team members
Support monitoring and tracking of inventory for all attractions
Notify proper personnel regarding ordering of supplies
Will asist with events (car shows, banquets, special events) when called upon
Partner with management to execute event specific needs and ensure operational support for seamless execution