Team Member Services Specialist

Hillcrest Health & LIving•Bellevue, NE

1d•Onsite

About The Position

Hillcrest Health & Living is looking for an experienced, personable, and highly organized Team Member Services Specialist to join our Human Resources team. This is a great opportunity for an HR professional who enjoys variety and wants to be involved in the full team-member experience. From onboarding and benefits to leaves of absence, employee relations, COBRA, ADA accommodations, and team-member questions, you will be a key resource for both employees and leaders across the organization. At Hillcrest, our mission is simple: Inspiring people to live their best lives. As a Team Member Services Specialist, you will help bring that mission to life by creating a responsive, supportive, and consistent HR experience from hire through separation.

Requirements

A minimum of two years of Human Resources experience.
Hands-on experience with FMLA and leave-of-absence administration.
Experience with COBRA administration and employee benefits.
Working knowledge of the ADA accommodation and interactive process.
Experience supporting employee relations, including performance concerns, workplace issues, coaching, and documentation.
Strong knowledge of general HR practices and employment policies.
Confidence working directly with both employees and leaders.
Strong critical-thinking and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to handle sensitive and confidential information professionally.
Strong organization and follow-through.
High attention to detail and accuracy.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Comfort learning and working within HRIS and other technology platforms.
A proactive, service-focused approach with a natural “How can I help?” mentality.
High school diploma or equivalent required.
Minimum of two years of Human Resources experience required.
Hands-on experience with FMLA, COBRA, ADA accommodations, and employee relations required.
Must be able to speak, read, and write English.
Must be able to handle sensitive and emotionally challenging situations professionally.
Must be flexible and calm when responding to employee or leader concerns.
Must have strong attention to detail and be able to work effectively in a fast-paced environment.
Must be able to maintain confidentiality and exercise sound judgment.
Must be able to utilize HR technology and available resources efficiently and effectively.
Must be able to perform repetitive sitting, standing, bending, and movement associated with an office environment.

Nice To Haves

Experience in an HR Generalist, HR Specialist, Employee Relations, Benefits, or similar HR role strongly preferred.
Experience with employee benefits, onboarding, HRIS administration, Workers’ Compensation, unemployment, or leave administration preferred.

Responsibilities

Support the post-offer hiring and pre-onboarding process for new team members.
Assist with new-hire documentation, employee files, and required employment records.
Support General Onboarding activities and help ensure new team members are ready for a successful first day.
Maintain accurate team-member information within the HRIS.
Assist team members with benefits questions, enrollment, eligibility, and deductions.
Support COBRA administration, including required notices, enrollment, and related processes.
Facilitate and track FMLA and other leave-of-absence requests.
Support the ADA interactive process, including accommodation requests, documentation, and coordination with team members and leaders.
Serve as a resource for team members and leaders regarding HR policies, procedures, and general employee questions.
Provide support with employee relations matters, including performance concerns, workplace issues, coaching, and documentation.
Partner with leaders to help address team-member concerns consistently and professionally.
Conduct exit interviews and help identify trends or opportunities for improvement.
Assist with Workers’ Compensation and unemployment processes.
Complete and distribute HR reports, including performance-review tracking and other team-member reports.
Maintain accurate and confidential employee records.
Help identify opportunities to improve HR processes, documentation, and the overall team-member experience.
Jump in wherever needed to support the Team Member Services department.