Team Member Service Director (Full-Time) - Chatham Ridge

Navion Senior Solutions•Chapel Hill, NC

9h•Onsite

About The Position

Chatham Ridge is seeking a Team Member Services Director to assist in directing resident operations, leading and motivating employees to provide quality care and services to residents, and maintaining a high level of customer satisfaction. This role involves assisting the Resident Care Consultant and AL/MC Director of Clinical Services/Resident Care Directors with educating care staff to ensure quality resident care in accordance with the organization’s philosophy and resident well-being. The position also provides administrative support to the Executive Director and department heads, manages employee files, and is responsible for recruiting, hiring, benefits administration, and general customer service duties. Acknowledge, utilize, and understand NC regulations and apply to all areas of the community. This is a Full-Time opportunity to join the team in supporting residents with passion and care. Chatham Ridge has partnered with Tapcheck, allowing team members to access their earned wages instantly, empowering them with more control over their finances.

Requirements

CNA OR PCA
CPR Instructor Certified
Friendly, caring disposition with a desire to work with older adults
Must show leadership abilities
Must work independently, efficiently, and reliably
Effective communicator with the ability to appropriately respond to needs and concerns as needed
Computer proficient with in-depth experience in MS Outlook, Excel & Word
Good time management and organizational skills
Ability to prioritize and multi-task

Nice To Haves

One-year experience in the assisted living or human services field preferred

Responsibilities

Assist in the direction of resident operations
Lead and motivate employees in providing quality care and services to residents
Maintain a high level of customer satisfaction
Assist with educating care staff in ensuring quality resident care
Provide administrative support to the Executive Director and department heads
Organize and maintain employee files
Responsible for recruiting, hiring, benefits administration, and general customer service duties
Acknowledge, utilize, and understand NC regulations and apply to all areas of the community