TLC Team Member Experience Program Manager
About The Position
As our Program Manager, Team Member Experience, you will lead the strategic design and enterprise-wide implementation of initiatives that cultivate a high-performing organizational culture. You will be responsible for fostering a sense of belonging and connection to our Mission, Vision, and Values, ensuring that every team member feels supported, recognized, and inspired. By overseeing key programs such as employee rewards, appreciation initiatives, and ambassador networks, you will play a pivotal role in strengthening organizational engagement and championing the spirit of HumanKindness across our diverse workforce. Every day you will serve as a strategic consultant to executive leadership, translating complex workforce data and organizational insights into actionable strategies that improve the employee lifecycle. You will manage the end-to-end execution of culture-building programs, including budget administration, vendor management, and governance. By collaborating closely with Human Resources, Communications, and operational stakeholders, you will ensure that our experience programs are scalable, equitable, and consistently delivered to meet evolving business priorities and industry best practices. To be successful in this role, you will leverage your expertise in project management and organizational development to continuously refine our programs based on participation metrics and employee feedback. You will act as a champion for leadership effectiveness, providing the tools and resources necessary to empower managers to create meaningful, consistent experiences for their teams. Your ability to bridge the gap between high-level strategy and operational excellence will be essential in building a workplace where every team member is deeply connected to our enterprise goals and long-term mission.
Requirements
- Master’s Degree in Human Resources, Organizational Development, Business Administration, Communications, Industrial/Organizational Psychology, Organizational Leadership, or a related field preferred.
- A combination of education and/or additional job related experience may be substituted in lieu of the degree.
- Five (5) years of professional experience leading employee recognition, experience, engagement, organizational culture, or workforce well-being initiatives supporting large, geographically dispersed or matrix organizations; experience managing external vendors and enterprise technology platforms.
Nice To Haves
- Healthcare industry experience preferred.
Responsibilities
- Design and execute enterprise-wide engagement programs that promote organizational values and HumanKindness.
- Provide strategic oversight and governance for recognition, rewards, and ambassador network initiatives.
- Partner with cross-functional leadership to align experience strategies with business priorities and workforce insights.
- Manage program budgets, vendor partnerships, and operational workflows to ensure sustainability and excellence.
- Utilize data-driven metrics and employee feedback to measure, evaluate, and iterate on culture-building initiatives.
- Empower operational leaders with best practices and tools to foster a consistent, positive, and inclusive team member experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
