Team Manager Nursing Home

VITAS Healthcare•New Smyrna Beach, FL

14d

About The Position

Directs patient care services for the team, including volunteer and bereavement services, and ensures they are integrated into interdisciplinary plans of care. Reviews pending and new admissions, assessments, histories, and alive discharges to confirm eligibility and appropriateness. Collaborates with team and attending physicians on palliative care, pain, and symptom management; ensures timely, accurate documentation for recertification; and reviews imminent alive discharges for effective planning. Monitors staffing, medications, equipment, supplies, and changes in level of care to ensure services meet patient and family needs. Manages team schedules and coordinates services 24 hours a day, seven days a week; facilitates interdisciplinary care-plan meetings; and participates in the on-call rotation. Supervises team staff in conjunction with the Patient Care Administrator, including interviewing, selecting, training, evaluating, and dismissing staff. Supports staff competence through field visits, documentation review, and team-based education. Mentors staff on clinical matters, documentation, problem-solving, and customer service. Oversees staff and volunteer schedules and territory assignments, reviews payroll, and verifies time, mileage, and expense documentation. Monitors clinical records and team activities for accuracy, completeness, and compliance with VITAS policies and regulatory standards. Develops and implements performance-improvement activities, supports patient and family satisfaction surveys, assists with regulatory surveys and requests, performs chart and utilization reviews, and participates in outcomes management and annual program review. Addresses and resolves patient, family, physician, and managed-care customer service issues; analyzes service concerns and works with team members to improve performance. Speaks with patients, families, and attending physicians when revocation is being considered, seeking satisfactory solutions where possible. Visits long-term-care and contract-bed facilities to support care-plan integration and customer satisfaction, and participates in customer in-services and professional, voluntary, or community service organizations. Verifies or approves admitting IPOC diagnoses, treatments, staffing, and supplies; monitors patient resource use; manages productivity, labor, and patient-care costs against budget; and approves bills and invoices related to patient-care services. Attends educational activities, sets professional growth goals, and mentors newly hired Team Managers.

Requirements

Reliable transportation and an appropriate license and insurance coverage for the driver and passengers.
Private telephone in the home.
Knowledge of principles and practices of primary medical and nursing care, including working knowledge of oncologic nursing and palliative care.
Basic understanding of interpersonal dynamics in interdisciplinary health-care teams and knowledge of dying and bereavement.
Working knowledge of the VITAS information system (Vx) and ability to use management reports.
Two years of successful supervisory experience or equivalent experience in a health-care organization.
Current and valid R.N. license to practice in the state where the VITAS program is located.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Direct and coordinate all team patient-care services, including volunteer and bereavement services, as part of the interdisciplinary plan of care.
Review pending and new admissions, assessments, histories, and alive discharges for eligibility and appropriateness.
Collaborate with team and attending physicians on palliative care, pain management, and symptom management.
Ensure accurate, complete, and timely documentation for recertification decisions.
Review imminent alive discharges and ensure effective discharge planning.
Monitor staffing, medications, equipment, supplies, and levels of care to ensure services respond to patient and family needs.
Manage team schedules and coordinate services 24 hours a day, seven days a week; participate in the on-call rotation.
Facilitate interdisciplinary team meetings and updates to plans of care.
Interview, select, train, supervise, evaluate, and dismiss team staff in conjunction with the Patient Care Administrator.
Assess staff competence and performance through field visits, documentation review, and team-based in-service education.
Mentor and support staff on clinical issues, documentation, problem-solving, and customer service.
Oversee staff and volunteer schedules and territory assignments to distribute workload equitably and support productivity expectations.
Review and approve payroll and ensure accurate documentation of time, mileage, and expenses.
Monitor clinical records and team activities for accuracy, completeness, and compliance with VITAS policies and regulatory requirements.
Develop and implement performance-improvement activities and quality and service improvement measures.
Ensure completion of patient and family satisfaction surveys and implementation of quality-improvement standards.
Assist with regulatory surveys and requests; perform substantive chart reviews and utilization reviews for continuous-care and inpatient levels of care.
Participate in outcomes management and the annual program review.
Address and resolve patient, family, physician, and managed-care customer service issues and grievances.
Analyze customer service issues and work with individuals and the team to improve performance.
Speak with patients, families, and attending physicians when revocation is being considered to seek satisfactory solutions.
Visit long-term-care and contract-bed facilities to support care-plan integration and customer satisfaction.
Participate in customer in-services and professional, voluntary, or community service organizations.
Verify or approve admitting IPOC diagnoses, treatments, staffing, and supplies; monitor resource use and patient-care costs against budget.
Control and account for productivity, labor, and patient-care costs; approve related bills and invoices.
Attend educational seminars and workshops, establish professional growth goals, and mentor newly hired Team Managers.