Team Manager - Charlotte

Tiffany & Co•Charlotte, NC

2d•Onsite

About The Position

Tiffany & Co. is a luxury brand with a 175-year legacy of exquisite designs and romantic ideals. We are committed to creating an organization that recognizes and rewards excellence, and we offer a workplace like no other, aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability. The Tiffany Experience, which involves creating connections, providing personalized experiences, and honoring the Tiffany legacy, is paramount and never compromised. Employees are expected to deliver this experience to every client.

Requirements

Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).
Proven track record in sales generation, managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems, and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

Responsibilities

Support the Store Director in leading, developing, and supporting sales, operations, and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience.
Assume oversight for the store when the Director is not present.
Build relationships with internal and external clients, acting as a mentor, coach, and Guest Experience Manager to ensure unsurpassed customer service.
Manage an efficient back of house and act as a collaborative sales leader who models and champions the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together.
Deepen client relationships to achieve sales plans and drive lifetime loyalty and spend.
Manage and motivate the team to consistently achieve or exceed monthly, quarterly, and annual store sales plans.
Drive client development activities among individual team members to cultivate new and existing clients.
Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
Drive business through key product pillars.
Elevate the in-store experience by consistently delivering memorable moments.
Lead, model, and coach based on TEI (Voice of Client Survey) feedback and elevate the Tiffany Experience Index.
Act as a Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are met.
Optimize hospitality and store amenities to create unique experiences.
Take action on TEI performance and client feedback to improve customer service.
Ensure exceptional operational support to drive sales and service.
Manage efficient back of house and ensure consistency with established operational procedures.
Identify and execute efficiencies and best practices.
Ensure compliance with all internal control procedures.
Partner with the Market Operations Manager to reallocate resources to sales and clienteling through supporting key pillars.
Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
Partner with the Director to develop and execute a Talent Action Plan for each employee.
Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management processes to improve team engagement and performance.
Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.